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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1332 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,332 reviews
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad helped with a computer issue. I received reliable and excellent service, as always!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad Are Professionals

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were interested in helping and worked hard each step of the way and never complained and were always polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agents know what they are doing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's were very efficient in getting my printer to connect to my tablet and my cell and in clearing my tablet so now, ALL of my items print and work as they should which makes me very happy. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He taught me without making me feel like an idiot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex deleted unneeded icons and restored some icons and taught me to scan and send items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    He removed all items that were a problem on my PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed problems that were caused by a "hacking" incidence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Rocks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help in configuring my new computer. Great in-home service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up new laptop , showed me how to use it without crashing it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He cleaned up my husband's computer and now my husband love's his computer no more gripping

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad solved my months long problem in minute

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent couldn’t have been more knowledgeable about my particular issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad removed all my viruses

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knew his business, was fast and thorough. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THEY DID EVERY THING RIGHT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY WAS VERY NICE & DID THE JOB GOOD , I WAS VERY HAPPY WITH THEIR WORK

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek agent debugged our computer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent debugged our computer!! Was very knowledgeable and very nice!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad serv.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis is great. Very helpful and polite. Knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin unpacked and installed my Dell all-in-one. Very thorough and explained new features to me.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Service with my new Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service. Knowledgeable technician. Solved all the problems

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was able to clean the mess out of my co

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was so informed and did a fantastic job and I'm sure you consider him an asset to the company

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional service, patient and wonderful in explanations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Competent , pleasant, neat and friendly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She was cheerful and hard-working. She removed the old tv and installed the new one. It was placed about 5' on the wall above a shelf. She quickly removed the old one and removed all of the connections so that she could install the new one. Great work.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    My Sanity Saved!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient, knowledgeable, excellent! I highly recommend the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Computer offline

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got our computer back online was very professional. Great job.

    I would recommend this to a friend