Customer Ratings & Reviews

Fabulous, thorough and professional!! Would recommend…

I gave my review earlier. I gave my review earlier

great service as usual. Geek squad is the place for me to contact.

Edwin did a gret job removing virus from computer and phone.

Professional, knowledgable, effective, personable,

I had fraud rep from Norton who I allowed in my computer as I did have a Norton subscription. Geek Squad removed the program they were using and cleaned up my computer explaining what they were doing as they were doing it.

The agent did a good job updating Windows on my PC. Webroot was removed and not reinstalled and when I called back in I was told I never purchased it. Well I DID! Let me tell you. I called into the BEST Buy number and said I needed to purchase a Virus Protection Program and wanted to buy the option to have my computer overlooked monthly. They told me they were the GEEK Squad. They immediately installed your virus program Webroot and the Geek Squad logo appeared. I asked if I could come to the store in Tucson to pay because I would not give my cc number onlline. The man said I should just mail them a check and when they received the check my program would work. Then when I did not hear from them I called back to Best Buy to find out that I had been scammed by someone impersonating Geek Squad. Now I am out $249 that they were going to charge me for a 2 yr program. So now I paid for you Tech Protection program for $199. The local store said it is only for Tech support. I feel that I have been taken again because I now have to purchase another Virus Program. It will not be your program. I do have the address that I sent the check to.

Service was excellent! He explained everything to me

the geek person came to my home and quickly got my computer running again.

Although the internet problem resumed the next day, Rob was determined to fix the problem. He went so far as to go to Best Buy and purchased an external device. The problem resisted so I returned the device and decided the Dell computer was irreparable.

great tech in home service, cured my problem. thank you.

good good good good good good good good good good good good goood dgood good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good good.

The technician was quite capable and did a great job.

they tried to do it at home but advised I take it in for better work. they did all they could so now my appt is next week

I was very pleased with the service I received from your member of the Geek squad. He was prompt, efficient and pleasant. I have always (for years) called on you and have had only the best experience each time. Thank you.

After several attempts at installing a Canon printer (Covid 19 wasn't a help either) we signed up for Best Buy Tech Service. Our technician (Zac) came to our house and very patiently got the hardware installed on our computers. I was pleasantly surprised when he showed me how to print from my phone! He even installed Web Root on our Apple laptops. His work was guaranteed for 30 days. Our printer is working just fine now.

Matt H is an amazing tech...he is an asset to your company...when I was hacked he came over and made sure no apps or bots were working in the background...Thanks again Matt, you are the best

The agents were friendly, courteous, and very polite. Only four stars because i am not sure they got all the viruses and/or trojans, etc. Would like to have seen a complete report on what needed removed and how many. Other than not seeing the final report, the agents were great. I highly recommend Geek Squad support.

Technician cleared my computer of a reoccurring virous

We use Webroot for our security for our computers and feel very safe with their system. We have used this for several years and have had no issues. This is a great product to use.