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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,354 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech arrived on time. Very friendly and efficient. Computer working like new.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    computer trouble shooting

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David is always amazing. He is so knowledgeable. Friendly and especially polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He taught me without making me feel like an idiot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex deleted unneeded icons and restored some icons and taught me to scan and send items.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was extremely knowledgeable and very friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He cleaned up my husband's computer and now my husband love's his computer no more gripping

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Total Tech Rocks!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent help in configuring my new computer. Great in-home service!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    He removed all items that were a problem on my PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Removed problems that were caused by a "hacking" incidence.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up new laptop , showed me how to use it without crashing it

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad solved my months long problem in minute

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent couldn’t have been more knowledgeable about my particular issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin unpacked and installed my Dell all-in-one. Very thorough and explained new features to me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was able to clean the mess out of my co

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent was so informed and did a fantastic job and I'm sure you consider him an asset to the company

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THEY DID EVERY THING RIGHT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THEY WAS VERY NICE & DID THE JOB GOOD , I WAS VERY HAPPY WITH THEIR WORK

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek agent debugged our computer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent debugged our computer!! Was very knowledgeable and very nice!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad removed all my viruses

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He knew his business, was fast and thorough. Great job!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Service with my new Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific service. Knowledgeable technician. Solved all the problems

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad serv.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travis is great. Very helpful and polite. Knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, professional service, patient and wonderful in explanations.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    My Sanity Saved!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient, knowledgeable, excellent! I highly recommend the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Computer offline

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent got our computer back online was very professional. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek agents know what they are doing!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent's were very efficient in getting my printer to connect to my tablet and my cell and in clearing my tablet so now, ALL of my items print and work as they should which makes me very happy. Thank you.

    I would recommend this to a friend