Customer Ratings & Reviews

It was worth the money; tech was polite, answering my questions with patience

The agent fixed my computer problem in very little time

The Geek Squad Technician was knowledgeable and quick in reviewing my desk top computer system. He also was careful in regard to my request to not change the set up of my system. He was patient, courteous and professional in handling the repair.

Agent was excellent. knowledgeable, and courteous.

Jonathan went over the whole system and got it running smoothly and correctly and showed me some things I can do to help keep it working properly.

Geek Squad specialist when into the computer, activated programs that I could not get to work and cleaned out the entire operating system.

Geek Squad, Broke my system and shut down my internet browser so I could not use my computer. it started through their online support. I actually went through 5 agent over the course of 24 hours of whom I have their names, After the forth Agent (Agent Syed) disconnected me from there server and left a email message stating that we had gotten disconnected by the internet ( I watched him push the button to close out the chat and reboot my system. in doing so he deleted my browser .exe files. I tried to contact Geek Squad by phone again and was passed around for about an hour. finally I was again transferred to Tech support and was told he (Agent David C) couldn't get someone out to my home to fix my system until Feb 1 2022 because without access to my browser he could not fix the issue we tried his way to get the browser up for about an hour he could not get the application to work . I had to figured out how to get my bowser back up and running myself and gave him access to my system again and he installed a different browser (complete waste of time since I had already installed a browser). Most of these Agents Don't seem to have a A+ Certification so there skills or below unsatisfactory. I have bee a member of Geek Squad for over 8 years I believe and since BestBuy started sending calls to over-seas technicians the service is horrible. I want my money back the service is not worth it, and because of the language barrier totally frustrating. The Agent is reading from a script and all the trouble shooting is done through script files. Not a replacement for a person with some computer knowledge and trouble shooting skills. I understand that BestBuy is probably farming out their Tech support to save money but the consumer is getting very poor service. I have tried to get a phone number for someone to refund all my money because the service is horrible no one at the stores I called would give me a number or any contact information. Really poor service BestBuy you just lost a really good customer!

The agent installed my 27" LG TV, and connected it to my external speakers, amplifier and DVD player. I rate him with the 3 P's. He was patient, pleasant and professional, and answered all my questions. Thank You, Kostas!

The agent thoroughly evaluated and updated my machine. He diagnosed the problem, and I think he was correct.

These guys can sniff out problems before they happen, and turn good reception and make problems vanish. I will always keep Geeksquad service because of the freebies included-courtesy, problem-solving, and more!

Tyler arrived and checed my computer for virus renoval. No virus found, There was 1 item that was something I had not installed. He left me 2 suggestion for anti virus protection.

What an awesome tech. If everyone working for the Geek Squad is as professional and knowledgeable as Stuart Best Buy will be getting All the business. He is an employee to be proud of.

I needed help setting up my new laptop with printer & slow internet connection often refusing to print or not connecting to TV. Austin’s the best; patient, explains things,very thorough and everything works perfectly now!

I was extremely pleased with the aid Jeremy provided along with answering a few additional questions I had in regards to my computer.

Geek Squad was on time for our appointment, and checked it all out and discovered I didn't have a virus, in a timely manner. They're great!

Just love the Greek squad. They are absolutely wonderful and fantastic knowledgeable and professional.

We are very happy with the in home service from your Total Tech crew. They always do exceptional work for us & they take the time to explain everything so that we understand what they did.

Matt is so very talented in the Home Theater area!! He saved us money on the equipment selection and completed the integration of our first and second floors audio systems without a hitch. He is a credit to your company!!

Geek squad agent cleaned up my desk top computer and removed viruses and clean unwanted files that were not being used which added more storage space.

It was great having a tech come to my home and fix my computer, he was very pleasant and explained what he was doing.