Customer Ratings & Reviews

The Geek Squad is very smart. They know what they’re doing. I appreciate all their help. Great job. Thank you.

The agent did a thorough job of removing all virus on my computer and also recommended a better virus protection soft ware that he downloaded for me.

Excellent service. Knowledgeable. Tested my system, put remedy in place. Showed me in laymen’s terms how to navigate system. Service you get what you pay for!

Chad was here exactly on time and did a masterful job of checking my computer to see that there were no bugs or snags. He is brilliant at his work, so I am very grateful when he has time to help me.

the agent was personable, knowledgable, efficient. she explained everything she did to get my systems running.

service rep was nice young man ..virus removal helped but still have pop-up adds when first turn on desk top..

Your agent plugged in my entire desktop and devices that I had unplugged because of the scam.

Had trouble getting everything transferred and getting email to work, but the geek squad came back 3 times until it was resolved

Just when I think it's hopeless...they promptly get me back up and running!!!

Agents checked computer for unsolicited windows updates. no problems were found. Down level 2nd computer upon my request was taken with them for dispersal.

Kevin was great. He scrubbed 2 computers and hooked up several of our devices.

Danielle was great. He got my wife’s new Mac air set up and transferred all the old information from her old laptop.

The agent Daniel gave me great suggestions. When I followed his suggestions, it worked wonderfully and very beneficial for me. I greatly appreciate his service.

We could not have gotten a more knowledgeable and polite person. The geek squad should feel very proud to send him to someone's home.

The Geek Squad connected the printer and explained how it works (there is no printed guide).

The agent replaced my hacked computer system with a new all-in-one hp computer.

Overall maintenance and the installation of some programs was done. The technician was professional, courteous, and knowledgeable.

Virus removal seems to be complete. I am beginning to trust my computer again. Thank you so much.

I always purchase all of my electronic items from Best Buy. Adam is my favorate Best Buy technician. Adam is very intelligent.

I like Geek Squad but I believe the Pandemic has taken a toll on them and it is sad that they don't have enough help!! The technician who came to set up my computer was very good with what he does but unfortunately we encountered problems. He did come on a second visit and there were more problems. Reached out to him several times and left messages but my calls were not returned over several days. I went into the store to find out that he had quit and no one was taking care of my problems. Why did Geek Squad not check his voice mails? Something does not add up. Please make Geek Squad better like it used to be. I still need help.