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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1332 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,332 reviews
  • Rated 5 out of 5 stars

    Computer help, plus.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My devices were all coordinated and email problems addressed by Geek Squad member Kavonte, as well as Messenger and other problems

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall scam scan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed the overall scam scan which had been requested and then helped to review the overall workability of my very old computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on our computer to see if there had been someone hacking into it. Hector did a great job and made sure everything was secure. So trustworthy and always does a great job for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lab top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a problem with my lab top called geek squad fix it right away thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY PASSWORD QUICKLY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JOHN, YOUR TECHNICIAN HELPED TO PUT A PASSWORD ON MY COMPUTER. HE IS VERY SKILLED AND KNEW EXACTLY WHAT TO DO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus removal.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is still working. Very pleasant and knowledgeable staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TO THE RESCUE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT RECOVERY BY THE SQUAD. GLAD I SIGNED UP FOR THE YEARLY PACKAGE. ALREADY PAID FOR ITSELF MANY TIMES OVER.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Tool care of the problems and called the next day to double check if all was ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad swept my computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cliff checked my computer for viruses or problems. He was very professional, courteous, and timely!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Updated My Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Service By Brock Elmore, Geek Squad Very responsive and highly efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and Professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always punctual and able to solve my problems. My Geek sqsuad payment is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan of the Geek squad did a wonderful job, I was very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made me feel safe.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man came to my home and ran security scans and fixed issues and changed settings, and put me at ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    checked for virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cleaned my computer after I thought I'd been hacked in my home. he was efficient and was done in a short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer hack

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    trp corrected computer hack in record time . knew what he was doing great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removed Viruses from my desk top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job of getting rid of viruses and checked entire system for corect operation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nickolas did a great job in installing new PC.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nickolas did a wonderful job in installing our new PC and explaining everything to us. He is very kind and patient and we appreciate his wonderful service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad set up what he could on our TVs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great but we are still waiting weeks later for a reschedule appointment so that 2 men can come out to complete the task. Another man is needed to take down the 77” TVs. He did a wonderful job and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer wiz

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful!!called when running late stay till everything was up and running

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Conscientious service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent spent a considerable time doing a thorough testing and repair of several software problems on my desktop computer.

    I would recommend this to a friend