Customer Ratings & Reviews

Excellent service. Knowledgeable. Tested my system, put remedy in place. Showed me in laymen’s terms how to navigate system. Service you get what you pay for!

The agent did a thorough job of removing all virus on my computer and also recommended a better virus protection soft ware that he downloaded for me.

Just love the Greek squad. They are absolutely wonderful and fantastic knowledgeable and professional.

It was great having a tech come to my home and fix my computer, he was very pleasant and explained what he was doing.

I had a very poor experience with Best Buy. I paid for an in-house service because I’m 67 years old. The guy did not show up then I had three or four days calling constantly for a representative who didn’t speak English didn’t know what to do and then finally, I drove to the store and told them my problem that no one came to fix the virus off my phone and I’m very angry so they told me to bring it in and I brought it in took me additional three days to get it back so no the service was terrible. I’m not happy about it at all.

The Geek Squad is very smart. They know what they’re doing. I appreciate all their help. Great job. Thank you.

Agents checked computer for unsolicited windows updates. no problems were found. Down level 2nd computer upon my request was taken with them for dispersal.

the agent was personable, knowledgable, efficient. she explained everything she did to get my systems running.

Had trouble getting everything transferred and getting email to work, but the geek squad came back 3 times until it was resolved

The agent Daniel gave me great suggestions. When I followed his suggestions, it worked wonderfully and very beneficial for me. I greatly appreciate his service.

service rep was nice young man ..virus removal helped but still have pop-up adds when first turn on desk top..

Your agent plugged in my entire desktop and devices that I had unplugged because of the scam.

Danielle was great. He got my wife’s new Mac air set up and transferred all the old information from her old laptop.

We could not have gotten a more knowledgeable and polite person. The geek squad should feel very proud to send him to someone's home.

Just when I think it's hopeless...they promptly get me back up and running!!!

Worked on our computer to see if there had been someone hacking into it. Hector did a great job and made sure everything was secure. So trustworthy and always does a great job for us.

I like Geek Squad but I believe the Pandemic has taken a toll on them and it is sad that they don't have enough help!! The technician who came to set up my computer was very good with what he does but unfortunately we encountered problems. He did come on a second visit and there were more problems. Reached out to him several times and left messages but my calls were not returned over several days. I went into the store to find out that he had quit and no one was taking care of my problems. Why did Geek Squad not check his voice mails? Something does not add up. Please make Geek Squad better like it used to be. I still need help.

Kevin was great. He scrubbed 2 computers and hooked up several of our devices.

Overall maintenance and the installation of some programs was done. The technician was professional, courteous, and knowledgeable.

My devices were all coordinated and email problems addressed by Geek Squad member Kavonte, as well as Messenger and other problems