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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1354 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,354 reviews
  • Rated 5 out of 5 stars

    Review of the items that I have purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always purchase all of my electronic items from Best Buy. Adam is my favorate Best Buy technician. Adam is very intelligent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad did a great job setting up the item

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad connected the printer and explained how it works (there is no printed guide).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    agent Eric worked very hard to find problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Virus removal seems to be complete. I am beginning to trust my computer again. Thank you so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Great Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent replaced my hacked computer system with a new all-in-one hp computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD INSTALLED MY PASSWORD QUICKLY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JOHN, YOUR TECHNICIAN HELPED TO PUT A PASSWORD ON MY COMPUTER. HE IS VERY SKILLED AND KNEW EXACTLY WHAT TO DO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD TO THE RESCUE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT RECOVERY BY THE SQUAD. GLAD I SIGNED UP FOR THE YEARLY PACKAGE. ALREADY PAID FOR ITSELF MANY TIMES OVER.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall scam scan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent completed the overall scam scan which had been requested and then helped to review the overall workability of my very old computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    lab top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a problem with my lab top called geek squad fix it right away thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. Tool care of the problems and called the next day to double check if all was ok.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad swept my computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cliff checked my computer for viruses or problems. He was very professional, courteous, and timely!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nickolas did a great job in installing new PC.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nickolas did a wonderful job in installing our new PC and explaining everything to us. He is very kind and patient and we appreciate his wonderful service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Virus removal.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is still working. Very pleasant and knowledgeable staff.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Updated My Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding Service By Brock Elmore, Geek Squad Very responsive and highly efficient.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad set up what he could on our TVs.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great but we are still waiting weeks later for a reschedule appointment so that 2 men can come out to complete the task. Another man is needed to take down the 77” TVs. He did a wonderful job and was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Courteous and Professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always punctual and able to solve my problems. My Geek sqsuad payment is worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ryan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan of the Geek squad did a wonderful job, I was very happy with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made me feel safe.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The man came to my home and ran security scans and fixed issues and changed settings, and put me at ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    checked for virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    cleaned my computer after I thought I'd been hacked in my home. he was efficient and was done in a short time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Conscientious service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent spent a considerable time doing a thorough testing and repair of several software problems on my desktop computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removed Viruses from my desk top

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent did a great job of getting rid of viruses and checked entire system for corect operation.

    I would recommend this to a friend