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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1332 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are delighted by the overall performance of the Virus Removal and Operating System Repair service, as well as the knowledge and professionalism of the technicians. Many customers are satisfied with the virus removal and the quality of service they receive, and they appreciate the increased speed and ease of use of their computers after the repair. However, some customers have reported issues with the operating system, hard drive, and potential data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 65 Showing 1,281-1,300 of 1,332 reviews
  • Rated 5 out of 5 stars

    Geek Squad technican repaired my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad technication repared my computer and explained what the problem was.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good knowledge and perfection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    job well done ,took care of my lap top,then one of the Geek come out the house for follow up ,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience, knowledgeable and helpful. Help me understand the missing files.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    virus fix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent checked out everything for virus and updated things that needed to be updated quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very complete

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Edward was polite & professional. I had several problems which he was able to solve. He gave clear & complete reasons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service, knowledge agent. Desktop is working well!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jose took the time to explain everything to me .

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose Cruz done an excellent job for me. He is a keeper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    How do I?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a really good job diagnosing and fixing a really obscure problem on my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad install tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad technicians really know their stuff. I was very impressed with them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did an outstanding job of checking up my computer and external drives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer clean

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was hacked and he quickly cleaned it up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Cleaning

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service good advice and excellent results computer ready

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek squad tune-up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent cleaned up my computer to speed it up. Said it was old and limited in speed. Suggested a replacement available mat Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician that came to my home did a complete diagnostic check up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personable & Professional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Dale is always personable, professional and brilliant at solving my technology issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Visit from Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was great. On time, answered my questions. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always excellent service from Will w/Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer fixed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad fixed my computer it now works, they also connected it to the internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad service from Amanda

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent agent from Amanda. would ask for always

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent went through my hacked computer to render it functional again.

    I would recommend this to a friend