Customer Ratings & Reviews

The agent checked out my computer after a hacking attempt. Thank goodness everything was okay.

my agent took the time to explain everything he was doing and to involve me in the process.

Agent ran diagnostics and cleaned up space on computer.

All went well except for the failure to transfer old addressbook. Jordan Hess was outstanding with installation at my home.

on time, explained everything and gave advice on problems.

friendly professional efficient I think above 3 words explains it all

Great Job and great people excellent work when promised

Cleared my computer which was threatening to shut down and delete my info

The agent was very helpful and got all my problems solved!

The agent checked out my computer. I had not had it checked after I moved.

We are very happy with the excellent service that we received!

Like always Bryan very professional and cordial, very patient.

the agent fixed my computer, he was excellent!!!!!

He came to my house and did what he could to eliminate trash off laptop and gave me some hints to do

Geek Squad has the best and most outstanding agents

Charles was thorough, trustworthy, and very helpful

A second visit because Webroot not working on my Mac. Had to buy a different security program.

Thanks to Geek Squad my TV works great I get so many channels !

The in home help I received from Bryn and Dawnelle was great. Scheduling is a nightmare. I got someone on the phone who tried to insist that I use online help. He said no in home visits were available and would not make me an appointment. There is easy way on your website to make a home visit. I am due renewal i Feb and considering cancelin rather than go through this hassle, I know when it is something I can do online sush as a tune up but when it is more than that I need some one to come to my home.

I was EXTREMELY disappointed with our visit from Ryan. I had several questions for him. First one was a question about my phone ; said he couldn’t help with iPhone. Second question was to check if I had a virus on my iPad. He said there was no check and that iPads didn’t get a virus. Thirdly, I asked how to get more iPad cloud space. He showed me. Up to this point, that’s all he did. My husband asked him if he could connect my iPad to printer. He “said “he got it working, but didn’t show me how. He said ink in printer was low and INSISTED he would put in new cartridge. After that the printer would not work at all. Bought new one from Best Buy. Made appt. For him to come back May 18th. Will cancel. After The printer wouldn’t work, I called Ryan on his cell (he gave me a card with his personal cell number) but said he’d have to put in for a re-do with Geek Squad. First appointment was May 18th. If we didn’t buy a new one, we would be in a pickle. I just feel strongly that what he did was not worth $149.00! In fact, he should be paying us for the printer he ruined. Very, very disappointed. By the way, we just got done buying $5,000 worth of appliances from Best Buy. Will NEVER call Geek Squad again and will tell my neighbors and friends about my experience. ,