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Customer reviews

Rating 4.7 out of 5 stars with 1344 reviews

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94%
would recommend
to a friend

Customers are saying

Customers often highlight the improved overall performance, knowledge, virus removal capabilities, and service provided by the Virus Removal and Operating System Repair. Many appreciate the professionalism and speed of the service, as well as the ease of use they experience. However, some customers have reported issues related to the operating system, potential hard drive problems, and occasional data loss.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,344 of 1,344 reviews
  • Rated 1 out of 5 stars

    Geek Squad Failed to Transfer Data

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sadly, your guys did a very poor job. I bought a new computer two weeks ago and you still have done an incomplete job of transferring files. I have been back to the Norwalk store 6 times to get the problem fixed and it is still not completed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad POOR Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrendous service! Wort experience I have ever had. Was disconnected 5 times and spoke to a few Non-caring people. I would never recommend this service.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t do anything

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy The man has not done anything I have ordered 2 times and when they show up is the same geek guy wish he just don’t do anything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    .Deck top online & on phone nonexistent service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service I have ever received in my life.

    No, I would not recommend this to a friend