Customer Ratings & Reviews

We had a smart watch that needed to be paired with a cell phone. One of the sales people on the floor helped us so willingly and showed us how to do it. He was courteous and so very helpful.

When we googled our computer problem the only fixes seemed to be states away and very expensive with no guarantees. We decided to try Best Buys Geek Squad first and they found the problem to be not as serious, put us at ease and fixed ut at a fraction of the cost. Such a relief!

Excellent service and orientation. They answered all my questions and a wonderful explanation on each questions that I have doubt.

I had a serious breach on my laptop, partly my fault. I went directly to BestBuy and the only complaint I have is the person at the front desk assumed I knew more than I did, and was a little abrupt with me. Other than that everything was great.

I am a committed Best Buy customer who shops there because in-store service is always friendly, professional and feel good.

Excellent work by geek squad team. very fast. no issues. Had a dead hard drive. They replaced. Reloaded my data, which was a trick in itself, and all apps I needed. good job.

THE GEEK SQUAD GOT RID OF ALL THE MALWARE AND VIRUSES AND IT IS WORKING WELL NOW.

The agents removed a virus from my computer and it is working great.

very satisfied with their work computer has been working great.

I'm very thankful to the Geek Squad for being able to extract the files/data from my laptop that died, but they were unable to repair the laptop without me additional parts. My main complaint is that instead of calling me, as they said they would, they sent me an email saying I needed to call them in order for them to continue the ticket. I called the number and was on hold for approximately 30 minutes and finally got someone at a Best Buy call center who had me detail the issue only to tell me he needed to transfer me to another department. After holding for another 5-10 minutes, the new person was also not located at the Best Buy to which I'd taken my laptop and asked me what the issue was. I told that person I'd already detailed the reason I was calling and didn't feel as if I needed to do so again. All I was trying to do was call Geek Squad at my local Best Buy as they asked me to. He told me I should just go to the local store. When I went to the store, they told me they couldn't fix the old laptop unless I bought some additional parts. I'm a direction-follower by nature. Instead of sending me an email saying they needed me to call them so they could finish completing the service, they should've sent me something asking me to come to the store. The over-the-phone customer service center is atrocious. They made something very difficult that should've been very easy.

The geek squad worked on my pc and removed all the viruses in a very timely manner so i could get released from a hold on my bank due to several virsus.

These people could not have been more helpful. They had my old computer up and running quickly. They also disposed of used equipment.

Agents took an inordinate amount of time working on my machine and getting it to function correctly. Was very appreciative of their efforts.

My pc works perfectly now, my OS was crashing before and it would only go into the bootup mode but now works, amazing!

Your service is so good. I trust and feel comfortable whenever I need service.

Good service and done on time . Good care and amazing communication

Geek Squad was helpful and understanding. Bought new Apple mac and had a problem. Geek Squad had it fixed in a day.

Quickly, efficiently, and kindly done! Thank you, for sure

Fantastic support. Computer has performed as expected since this service.

We have used Best Buy a number of times for our PC support and have been very happy with the support we have received.