Customer Ratings & Reviews

Great service and fast. Very good overview of everything and no pressure or big sales pitch

Excellent work by geek squad team. very fast. no issues. Had a dead hard drive. They replaced. Reloaded my data, which was a trick in itself, and all apps I needed. good job.

Excellent service and orientation. They answered all my questions and a wonderful explanation on each questions that I have doubt.

Everyone that recommended Best Buy was right. Thank you for service to my laptop.

I am a committed Best Buy customer who shops there because in-store service is always friendly, professional and feel good.

I'm very thankful to the Geek Squad for being able to extract the files/data from my laptop that died, but they were unable to repair the laptop without me additional parts. My main complaint is that instead of calling me, as they said they would, they sent me an email saying I needed to call them in order for them to continue the ticket. I called the number and was on hold for approximately 30 minutes and finally got someone at a Best Buy call center who had me detail the issue only to tell me he needed to transfer me to another department. After holding for another 5-10 minutes, the new person was also not located at the Best Buy to which I'd taken my laptop and asked me what the issue was. I told that person I'd already detailed the reason I was calling and didn't feel as if I needed to do so again. All I was trying to do was call Geek Squad at my local Best Buy as they asked me to. He told me I should just go to the local store. When I went to the store, they told me they couldn't fix the old laptop unless I bought some additional parts. I'm a direction-follower by nature. Instead of sending me an email saying they needed me to call them so they could finish completing the service, they should've sent me something asking me to come to the store. The over-the-phone customer service center is atrocious. They made something very difficult that should've been very easy.

The geek squad worked on my pc and removed all the viruses in a very timely manner so i could get released from a hold on my bank due to several virsus.

Exceptional product and service Fast timeline Would recomend Geek Squad

Agent looked ove the desktop and because the windows update was not loading properly that meant the machine would need to have a clean windows install. Picked up the desktop 3 days later with a new windows os installed and all software re-installed.

These people could not have been more helpful. They had my old computer up and running quickly. They also disposed of used equipment.

Agents took an inordinate amount of time working on my machine and getting it to function correctly. Was very appreciative of their efforts.

THE GEEK SQUAD GOT RID OF ALL THE MALWARE AND VIRUSES AND IT IS WORKING WELL NOW.

My pc works perfectly now, my OS was crashing before and it would only go into the bootup mode but now works, amazing!

The agents removed a virus from my computer and it is working great.

My computer was taken over by scammers but thanks to Geek Squad, they were able to get me back and running in a week. I shut down computer immediately when I realized what the scammers had done.

Geek Squad was helpful and understanding. Bought new Apple mac and had a problem. Geek Squad had it fixed in a day.

The Geek squad technician, Niya, has helped me two times. She is extremely knowledgeable and helpful. She has taken the time to explain and answer my questions thoroughly.

very satisfied with their work computer has been working great.

We have used Best Buy a number of times for our PC support and have been very happy with the support we have received.

Knowledgable and understanding service members in the Geek Squad at my BestBuy. I can't do everything when it comes to my computers, so it's nice to have them close to home for the projects that are beyond me.