Customer Ratings & Reviews
- Model:
- SB2020N-G6M
- SKU:
- 6344253
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers consistently note the soundbar's sound quality, compact size, and affordable price. Many customers appreciate the easy setup process. However, some customers have experienced connectivity issues, remote control malfunctions, and compatibility problems with certain TVs.
This summary was generated by AI based on customer reviews.
Not bad for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound could be just a bit louder. It not bad for a sound.
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Saintdog, VIZIO’s Sound Bars are designed to provide premium, room filling audio. If you’re Sound Bar isn’t as loud as you expected, please reach out to our support team by visiting support.VIZIO.com and clicking on ‘Contact Us’. We’d really appreciate the opportunity to review what devices your listening to on your sound bar, and ensure they’re not having any issue.
Great for first time sound bar buyers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Can reccomend for those on a tight budget
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Thanks for taking the time to review our product. We'd love to hear what we could add to make this a 4 or 5 star review!
It’s good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality is good. Has a nice appearance that match desks set up.
I would recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello lizzh, thank you for your feedback it is appreciated.
the directions are confusing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recomended. The directions how to use it are not clear
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Vicki, please contact our customer support at 877-878-4946 for assistance with setting up your sound bar.
- Cons mentioned:Connectivity
Do not purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 2 of these and neither one will connect to my smart tv's! I have tried and tried everything and now it's too late to return to Best Buy....going to contact Vizio to get these replaced!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Jchristie,
What method are you using to connect the soundbars to your TVs? This is not the typical experience for our customers so we would love to learn more about the issue you described so we can help troubleshoot. When you have a free moment, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
- Cons mentioned:Stopped working
Tv's are great, but the soundbars suck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 2nd sound bar I've purchased from Vizio. It worked great for about 2 months, then it died completely. I love Vizio TV's, but the soundbars are crap.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Richard3rd, sorry to hear that you're having trouble. That's not at all the experience we'd like for our customers. Please reach out to our support team on support.VIZIO.com by clicking 'Contact Us'. We'd appreciate the chance to try and help you.
- Cons mentioned:Connectivity
Don't buy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality poor. Very difficult to reconnect by bluetooth. Basically a waste of money!
No, I would not recommend this to a friendBrand response from VIZIO
Posted .I would like to offer the assistance of our award-winning technical support team with this issue. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Not Impressed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not too impressed with this soundbar. At first it worked well and then it would stop working at the oddest times. I would have to reset it. After a while it would not reset. Save your cash
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Plissken, sorry to hear you are not having a smooth experience. I would love the opportunity to have our technical support team learn more about the issues you are experiencing. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
needed a replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cuts out for a few moments every now and then. when muted, and want it unmuted but lower, must push volume up first then down instead of just volume down. that sucks.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello spendmoreforbetterone, there are a variety of issues that could cause your TV to lose audio. It's difficult to say if the issue is your source device, your cable, or your TV. We'd be happy to help narrow down and diagnose and resolve your problem. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
HORRIBLE STATIC’n
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally had the geek squad over for a different reason. I have about 4 sound bars in my house. One of the Geek Squad’s technicians had to go into my bedroom because that is where the router is. With no question from me, he says, “you should get THIS sound bar. It will sound so much better. So... I did. THIS HAS TO BE THE WORST SOUND BAR EVER!!!! I tied to return it, but they would not let me. First of all...WHO ASKED FOR HIS OPINION IN THE FIRST PLACE. Of course I take full responsibility for actually “buying” it... BUT IT SUCKS!!!!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Sorry to hear that you're having crackling. Have you tried connecting the sound bar with a different cable? While it's possible that there's a problem with the sound bar, cords/cables with frayed ends can also cause audio crackling. If you'd like any assistance, you can reach out to our customer service team by visiting support.vizio.com and clicking on 'Contact Us'.
poor connection, remote
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.remote does not work consistently even with changing new batteries. particularity if you keep speakers on continuously remote does not work. so if you want to connect Bluetooth with TV , you have to remove power plug from speaker and connect again to make remote work again each time. many program does not support optical output. so you have to connect Bluetooth. another headache is you have connect Bluetooth each time you turn TV back on manually with two remotes. It does not get connected automatically. Lot of time wasting.
No, I would not recommend this to a friendBroke
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned after 1st use. Have no idea why. I don't think it was user error because we got another sound bar that we were able to hook right up and use, no problem.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Laura, At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our tech support agents at 877-698-4946, or update your review with more details.
Worked for almost a year.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for almost a year, but now, no sound when connected to my TV, even though the speakers can make test sound from remote.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Unsatisfied, there are a variety of issues that could cause your sound bar to lose audio. It's difficult to say if the issue is your source device, your cable, or your TV. We'd be happy to help narrow down and diagnose and resolve your problem. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
So So Vizio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It connected easily with Bluetooth out of the gate but didn’t keep the connection. Then, it died 3 days before the 30 day window.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello steph1mc, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
- Cons mentioned:Connectivity
poor sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it does not sound as well as i assumed and then it does not have any way to get better sound or connections to my TV
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello nosp, please contact our customer support at 877-878-4946 for assistance with your sound bar.
Died after 2 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't need much, just wanted better sound from my "downstairs tv". I already had a wired subwoofer with an RCA connection and this bar has an RCA out for a sub connection. Also, it will fit beneath my 43" Vizio tv. Sounded great! (comparatively speaking) After using it for approximately 2 months, I turned on the television and... nothing. No sound, no power light, nothing. Due to my previous interactions with Vizio products, I'm going to believe I got a "lemon".
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Anonymous, defects like this are extremely rare. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Vizio
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for better sounding soundbar. Spend the extra cash for a better model
No, I would not recommend this to a friend- Cons mentioned:Stopped working
Very small didn’t realize
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still have to take it back Stopped working boxed it up Ordered a bigger one elsewhere
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Kartoff2, from your review I am not sure what may have stopped work but we’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the sound bar up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Poor purchase
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longer use this product. Never really worked the way it was supposed to.
No, I would not recommend this to a friendBrand response from VIZIO
Posted .Hello Lewis, can you give us some additional details about the issue you are experiencing? This is not typical so I would like to learn more so we can assist with troubleshooting. Please visit support.VIZIO.com and click on ‘Contact Us’. We’ve got agents ready to chat, text message, or speak with you on the phone.
Not real happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have to turn it up pretty high to hear the tv. Don't know th hat it's any better than not have a sound bar
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Hoot. That's very odd, our sound bars are designed to have room filling audio- and turning the volume clear up usually results in 'extremely' loud audio. If you could go to support.VIZIO.com and click on 'Contact us' or support team would appreciate the chance to ask you a few questions and get to the bottom of this.