Customer Ratings & Reviews
Customer reviews
Rating 4.4 out of 5 stars with 314 reviews
(314 customer reviews)to a friend
Rated 1 out of 5 stars
Webroot on my personal computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My android phone is an LG 4 and cricket is the provider. I was told by the Geek suuad that they can debug my phone the same way they installed and ran the Webroot on my PC laptop. When I went in for my appointment I was told they could not help me. There is a virus on my phone and it is tied into my computer. I was told over the phone they could use Webroot on my phone also. I am still in need of help.
No, I would not recommend this to a friendRated 1 out of 5 stars
terrible and slow service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! The agent would not touch my Meross Alexa system, nor will they activate the wi-fi to the Honeywell thermostat I purchased from Best Buy, nor will they fix my Harmony remote and pair it to all the correct named device. My ring doorbell they installed has not worked for over 6 weeks. COMPLETLY UNACCEPTABLE after I spent more than $4,000 with them in the last 90 days
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. It's always frustrating when an appointment is not up to standards. It is important that we receive feedback from our customers to help ensure that we can grow and improve our services in the future. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Just by stuff that you can install yourself
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like Geek Squad installation just got lazy or in a hurry or they just don't know what they're doing if you order Geek Squad you're in a whole lot of trouble if you get something from Best Buy you should just get something you could install yourself
No, I would not recommend this to a friendRated 1 out of 5 stars
Not Satisfied With Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cancelled my service because on the day of my appointment, the tech was a no show. I had to call them an hour later to find out about the cancellation. No one called to notify. I took a day off for this appointment and it was canceled
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek visit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad guys were very nice but unable to fix the Alexa issue.
No, I would not recommend this to a friendRated 1 out of 5 stars
BAD EXPERIENCE.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.COULD'NT TELL ME HOW THESE SPEAKERS WORKED ON TV. SPEAKERS WOULD'NT WORK AFTER ONE DAY. DONT KNOW WHY THEY STOPPED WORKING I DONT KNOW. HAD TO CALL HIM BACK.THIS TIME I WATCHED WHAT HE DID. WOULD'NT WANT HIM BACK AGAIN.BAD EXPERIECE WITH THIS GUY.
I would recommend this to a friendRated 1 out of 5 stars
A bit teed off.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "fix" lasted less than 24 hours. When I adjusted the volume the unit returned to the problem it had when the repairman arrived. Still like that, too. Frustrated? You bet I am.
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't got it working. Possible internet not working properly. Not much help from. Geek Squad.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not completed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not completed as the order was not complete and the salesman credited us back everything BUT my rewards,
No, I would not recommend this to a friendRated 1 out of 5 stars
bought 55 inch tv and sound bar paid for it may 19
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.today is June 12 th still don't have it they say they will install it July 9 th is this right? I AM 85 YRS OLD. no tv quarintenad for two months
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to connect with us on this. I'm sorry for the delay and inconvenience! We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I have not received any service from geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No review and no service preformed on my account or location??? What information makes you think I received service from Best buy
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor nest install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not even complete this step due to inexperience with Nest products.
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on geek squad instillation. They literally take out of box and plug the item in.
No, I would not recommend this to a friendRated 1 out of 5 stars
No one ever showed up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one ever showed up. I waited all day and no one showed
No, I would not recommend this to a friendRated 1 out of 5 stars
geek squad reps didnt know what to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad reps didnt know what to do smh, not worth money for the service performed
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Setup was included?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They told me at the store that they would not set it up so I did it myself.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Geek Squad helped me to understand voice control
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am legally blind and your agent was patient as he instructed me.
I would recommend this to a friendRated 3 out of 5 stars
Job was not done, but I did get refund!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Agent had done this same job before,(connected Plugs and wall switches to Alexa app). This time He wasn't able to connect any one of My devices to the Alexa app. He tried for a while , but to no avail. He was on time and very courteous , but that didn't matter, because He had to leave for another job. Jose USNC
No, I would not recommend this to a friendRated 5 out of 5 stars
Alexa, Epson Receipt and printer .
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They installed Alexa in my living room, and office. Did a great job. Any time Geek Squad has ever been here I have Lauren very happy with their service.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad is always so helpful!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician was very helpful and gave me good ideas to use daily. He was very professional. I appreciate the help that Geek Squad provides!
I would recommend this to a friend