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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 145 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers often highlight the good camera quality, amazing night light, and suitable display size of the 2 Camera 1080p Smart WiFi baby monitor. Many also appreciate its ease of use, pan and tilt functionality, and long battery life. However, some customers have expressed concerns about the monitor frequently losing connection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 145 reviews
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Worth the cost. Excellent security product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good system. Easy to operate. The quality both day and night is excellent. The price is worth the security.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product clear screen and hook it up with your phone easy...

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product! It shows me everything I need to view my little one sleeping!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Baby

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gift for a baby shower at an amazing price...

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Life savior for my twins

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried several cameras and this is the ony one that wor with great quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Baby monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the cameras is a little blurry but works ok. Love the app on my phone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Notice to Best Buy.Dont buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 sets of these Vtech camera's. The first set worked great.Then i got this second set soni could have a camera in every room of my house to watch my elderly mother and grandchildren. Now i can not get any of them to set up for recording. 1 doesnt record at all the other 3 say there are recordings but when i clicknin them either i cannonly go back 30 min or not at all.Says no recordings to be found even tho it says detected motion. I reset them all a few times. And still wont work! I contacted the App developers thinking it is something there because the reviews have dropped since some update was done. Nobody wants to repond and I have 4 camera's that are worthless. So my review is at this time,DO NOT BUY THESE! From this company. I m past the return period or I would. Best Buy needs to take them off shelves or go down with this company for selling junk items.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    baby moniter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent choice for monitering babies. ******************

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Baby monitors

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s awesome I can see my grand baby while she sleeps and I can do my chores the video are nice and clear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like having two cameras and we can view cameras with phone.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    Avoid.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. Even when not on wifi, it can barely maintain a connection to the cameras. Video and audio quality is not good either. Would return but it's past the return window.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    "Number 1 Baby Monitor Brand" Yeah right

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute Garbage. Issues with the 2-way talk fature out of the gate. Should have returned it immediately. But i decided it was fine. Now a couple mknths later it is constantly disconnecting from both the included display and the app rarely shows the camera feed. Both cameras are next to a node for my mesh router so i know connection isnt the problem.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    High definition picture

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a great quality picture and easy transportation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    FIRST BABY MONITOR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FIRST PURCHASE OF BABY MONITOR. SET-UP WAS FAIRLY EASY. INTERNET CONNECTION IS SLOW TO MAIN MONITOR .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Good set

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good set of cameras, 100% recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very durable unit great for a new baby or a toddler

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - We are so glad to hear that our product was able to assist you in such a critical moment. Thank you for sharing your experience with us and we are grateful that we could help in some small way. Your feedback means a lot to us, and we will continue to work hard to ensure that our products provide the best possible support to our customers.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Pros mentioned:
    Camera quality, Night light, Pan & tilt
    Cons mentioned:
    Connection
    Tech Insider Network Member

    Rated 5 out of 5 stars

    So many great features!!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This VTech Smart Baby Monitor has lots of good qualities and features that are convenient and I really, really like it. But it did loose connection once and I really hope that was just a one time issue. That made me really nervous when it notified us that it wasn’t connected but at least it was clear that we needed to connect it again. I like that it is that it’s a pan cam and you can pretty much see that whole bed that the baby is in by moving the camera in different directions. It comes with a nice size monitor and two cameras. It’s easy to place the cameras on a flat surface or hang them up with the included screws and anchor. The monitor can be used on battery so you can bring it with you from room to room. That is convenient while working in the home office during the day, we can use the battery and leave the plug in the bedroom for when we use it at bedtime there. It’s easy to see status of the battery and when to recharge it. You can also use your phone app to view if you are away from home or from the monitor. And with two cameras, it makes it so convenient if you have children in more than one room. The picture quality is great and clear even when it’s dark at night. Another great feature is being able to communicate with the camera of your choice, so if the baby is up and crying, you can sing or talk with her to hopefully help soothe her without having to go in. It also includes a few sounds you can play for baby for a specific time period or until you turn it off. There are also different options for how you choose to view the 2 camera. We love the split screen to see both at the same time and the option that toggles between them every few seconds. It does have so many great features that I love so I truly hope it doesn’t loose connection in the future. I almost forgot to mention that it offers different colors and brightness if you want to use it as a night light. Another great feature!

  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say the only problem is the image gets distorted a lot and it is very close

    I would recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 3 out of 5 stars

    Display not so great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is not so great in the dark. Sometimes the image is very blurry and pixelated as soon as the device wakes up on detecting motion.

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    One of the cameras stops working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th time buying and retuning this product. We love it because it’s so easy to use and has great image, that’s why we’ve been trying so many times to make it work. The problem is one of the cameras after 3 weeks of working perfectly it suddenly disconnect and it’s impossible to reconnect, no matter what you do. Don’t buy it! we maybe thought it was bad luck, but 4 times with the same software issue it’s definitely not bad luck. Such a shame because we really liked it.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Dear Customer,

      Thank you for sharing your feedback and taking the time to review our product.

      We apologize for the trouble. Please try cycling the power on your camera (unplug for ~10 seconds, the plug in again). If your connectivity trouble continues, please contact customer support at 1.800.595.9511 or by email at [email protected] with a picture of the system settings screen from your parent unit so we can help to troubleshoot and get this resolved for you quickly. (Menu/Select > Zoom key > Product info & support) If the product is deemed faulty, we can arrange a warranty replacement right away.

      We look forward to hearing from you so that we can help to make it right.

      Regards,

      VTech Support Team vtech-babymonitors

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