Customer Ratings & Reviews
- Model:
- VM5254
- SKU:
- 6444378
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the 5" Video Baby Monitor w/Adaptive Night Light for its overall performance, ease of use, and night light feature. The screen size and price are also appreciated by some users, as well as the features it offers. However, some customers have expressed concerns about the battery life and the static camera angle. On the other hand, some customers are happy that it doesn’t have WiFi.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Faulty after 4 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned the first one thinking It was a one off…was given a gift card to purchase another which I did. Turns out they don’t last longer than 4 months! Very disappointed, Best Buy seems to be lacking in their services. After spending thousands in their store I think Best Buy “Somewhere else”!
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
Buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see into the future! Unless you have glasses.
I would recommend this to a friend- Cons mentioned:Battery life
Should have paid for a better one.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first was a great product but after 4 months the display dows not hold a charge at all and the screen goes in and out all the time.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer, Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family. Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention. We look forward to hearing from you so that we can help to make it right. Regards, VTech Support Team
Great project.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great project. I highly recommend it. Don't hesitate to buy this.
I would recommend this to a friendNot bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Didn’t think it was even gonna last this long
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good reviews. Connexting was a pain the butt the first few times
I would recommend this to a friendCustomer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well for monitoring young children works as advertised
I would recommend this to a friendsimple and useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not require internet to function, this means more privacy!
I would recommend this to a friendGreat monitor
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor for the price. Adaptive light is a good feature
I would recommend this to a friend- Cons mentioned:Battery life
Not worth the MSRP
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low picture quality, very bad battery life. Has a good microphone. Overall a below average buy.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer, Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience may have caused you. Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention. We look forward to hearing from you so that we can help to make it right. Regards, VTech Support Team
- Pros mentioned:Screen size
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good product would buy again if i get another kid
I would recommend this to a friend - Cons mentioned:Battery life
Battery not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery goes down fast even after charging it all day.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer, Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience that this may have caused you. Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention. We look forward to hearing from you so that we can help to make it right. Regards, VTech Support Team
- Cons mentioned:Camera angle
Inseless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get later models that are widely available. Poor resolution. The bad if not the worst of all cameras angle of view. Camera is static (cannot be controlled) night light is pointless feature and cannot connect to the internet. Latest models of vtech cameras can double up as security cameras. Not this one though.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer,
Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family.
Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention.
We look forward to hearing from you so that we can help to make it right.
Regards,
VTech Support Team
Nope
|Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Difficult to figure out how to keep backlight on monitor at all times, the image is too close and have to place far away for an image to see more. Lens cap fell off not long after purchase.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Cons mentioned:Battery life
Dr Rabinowitz
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would give 0 stars if I could. I tried two of them, both were terrible. The monitor Would not hold a charge, could not hear anything ! Even when testing it out the other adult yelling was barely audible. Worthless , actually cost me time, energy and gas money to exchange/ finally return.
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Dear Customer, Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor that you received did not function as expected. We understand your disappointment, and apologize for any inconvenience it may have caused you and your family. Please contact us by email to info@vtechphones.com. We will work with you to resolve the product issues promptly. If the product is deemed faulty, we can provide speedy product replacement. Thank you again for bringing this issue to our attention. We look forward to hearing from you so that we can help to make it right. Regards, VTech Support Team
Broke after 13 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this product for 13 months and the monitor screen doesn’t work anymore.
No, I would not recommend this to a friendDefinitely recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a family member’s baby shower gift and they loved it! They were amazed by the high quality video
I would recommend this to a friendGarbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend a terrible quality at all. no good
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment, and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 6:00 AM and 4:00 PM PST Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team
- Pros mentioned:Price
Great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Such a great value and a wonderful place you can see everything so clearly
I would recommend this to a friend Don't buy.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for five months then I can only get colored bars on screen - no video. Vtech customer service sent me to a paid subscription website to troubleshoot. They wanted to charge me $40/mo to answer my questions. To get warranty, you have to have all original packaging - who keeps that?
No, I would not recommend this to a friendBrand response from VTech Baby Monitors Team
Posted .Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the monitor does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you and your family. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.
Thank you,
-VTech Support Team