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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2635 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the CS5129-26 DECT 6.0 Cordless Phone System, particularly praising its ease of use and excellent sound quality. Many appreciate the phone's price, color options, and answering machine functionality. Some customers have noted concerns with the volume, caller ID display, and lightweight feel of the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 110 Showing 2,181-2,200 of 2,636 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a business. Works well and good price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    very good phone excellent price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the customer service I received, I wasn't sure where the landline phones were, the girl walked me right to the location, I looked around found what I wanted and proceeded to check-out. all and all a great experience.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the money would highly recommend it

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not too fab

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume on phone is really low that’s a negative and I wish it would call out the caller id

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great functionality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price that does everything I needed to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone for what you need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is fine. Good battery power. Didn’t like how the Best Buy website set it up. Thought I was getting two, but ended up with one. Need to keep your eyes peeled for online Best Buy purchases.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone for land line uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for to replace my digital phone due to the battery on my old phone would not charge anymore. It was easy to set up. It has a clear sound and a nice display showing phone messages that I have missed .

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to read face of phone. Doesn’t ring the amount of times I set the answering machine to pickup.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors

  • Rated 2 out of 5 stars

    Cute phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t announce who is calling.Also it was difficult to see.But it was super cute Gave it to a friend but unfortunately we had to return it because of the above reasons

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk Batteries

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent phones but batteries are junk, they only hold a charge for about 10 hours even you aren't using them.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Daniel - We are sorry to hear about your experience with the VTech CS5129-26. The battery life varies depending on the usage and age of the product. You may need to keep the handset on the telephone base for optimum performance and to fully charge the battery. If this does not help, please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511.

      Thank you,
      -VTech Support vtech-babymonitors

  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this brand because I've had a phone from them before and it worked well and also because of the price. It was a complete waste of time and money. It worked for two days and then would not charge. I kept it on the base for two days and it never charged. I checked the connections and I put it back together again and nothing. I ended up taking the battery from the new phone and putting it in my old phone and now my old phone works like new.

    No, I would not recommend this to a friend
    • Brand response from VTech_Support
      Posted .

      Leylie - Call tech support @ 1-800-595-9511 so we can troubleshoot. We want you to be happy with your purchase. VTech

  • Rated 2 out of 5 stars

    Mrs.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dissatisfied with phone.on switch sticks so you cut people off and push button on answering doesn’t not always let you receive messages.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    junk phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    having a hard time getting the delete button to work and the play button ,i am thing of bringing it back.....don't like fooling around as much as i have to.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quality and Good Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy a new phone because of a power surge that ruined the telephone jack. My old phone was the same brand Vtech. This was an upgraded version. I had my old home phone for almost 7 years. This new model is excellent quality build, great audio and mic transmission, and a answering machine feature!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Land line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good ,inexpensive solution, for living in lg building with too much interference, for dependable cell service ! Like the recording of calls,to few people whom I have given out this phone # !

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Just alright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I bought these thinking they were replacing what I had already come to find out I had the At&t phones before. These will not announce the name of the person calling and they do ring loud. But there is not a low volume setting to the ring the lowest it goes is still very loud. Also if the phone line stayed open it does not make an alert tone to inform you. Basically I wish I would have replaced them with what I had before. Plus because they are red his mother claims she can’t see the numbers

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    SHE CAN'T FIGURE ME OUT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still haven't quite figured out how to use the functions on this device the instructions aren't clear. So the device sits and rings every now and then. Please do not leave a message!!! Call my cell...LOL

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very hard to hear, real bad echo!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend to purchase. Has a very loud echo, hard to understand person called. They were also having a difficult time hearing me. The phone itself was of very poor quality. Could not set up answering machine. The directions were a bit sketchy. I have owned V-tech phone previously and have been very satisfied.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    decent phone for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone served its purpose as a land line for elderly parents. the setting up & input of info was done by a younger family member, too much trouble for those not technically inclined.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just looks pretty!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks pretty, but doesnt hold charge long at all, and phone has 1 long ring.

    No, I would not recommend this to a friend
    • Brand response from VTech Baby Monitors Team
      Posted .

      Hi - Thank you for sharing your feedback and taking the time to review our product. We are truly sorry that the telephone system does not function as expected. We understand your disappointment and we apologize for any inconvenience it may have caused you. Please contact our Consumer Sales and Service Center between the hours of 9:00 AM and 4:00 PM Monday through Friday at 1-800-595-9511 or by email at https://www.vtechphones.com/support/contact-us. We will work with you to resolve the product issues promptly. We look forward to hearing from you so that we can help to make it right.

      Thank you,
      -VTech Support Team vtech-babymonitors