Customer Ratings & Reviews

I purchased to replace another answering machine phone that worked fine but did not have all the features I wanted. The phones worked, but the answering machine would not operate properly. I contacted the manufacturer to see what the problem was, they said that it probably was because it conflicted with other phones in my home. I tried unplugging all of them and still the answering machine did not work properly. I gave up and retuned the item. My old answering machine worked fine, so went back to it.

Speaker volume very low, otherwise phone works ok.

It works just like any other phone, so yeah it is ok.

The phone doesn't work as well as previous. phones

Unfortunatly out of the box my voices volume is too low for anyone to hear me . They can if I almost shout. Taking it back and exchange for a different one

DO NOT BUY THIS PHONE SET. I purchase this phone set for my mom so she would have the option of talking on the main phone or using the cordless phone when more convenient. First of all, the cordless phone dies after 3 days without even being used. And the main phone sounds ad if the person on the other end is screaming through a tin can. And you can barely understand what the person is saying when the phone is on speaker. I plan on returning this phone and hope to get a full refund.

This is probably a good phone but the one I received was defective. So I had to return it because it was of no use to me.

I bought this phone to hang on the wall. Upon installation, I discovered that the receiver would not remain on the hook. I would say it was a design flaw. I returned the phone for that reason. I have no idea if it actually worked as a desk phone.

I bought this phone from Best Buy on 1/27/20 and today is 2/2/21, 5 days after the manufacture warranty has expired. The phone is making strange sounds when i get a call. I cannot hear the person who is calling and have to hang up, It does not make this sound every time, maybe 1 out of 5 calls. I will be looking for another system but it wont be VTech. If you purchase get the extended warranty, at least you can get another phone.

The worst corded phone with cordless phone I have ever purchased,Maybe because it was on sale! Many features do not work or non existent on the corded phone, also with the cordless phone. Redial doesn't work, the quiet feature doesn't work. There is no indication of messages received. Also a factor maybe because it was delivered instead of picking up at the store. Normally Best Buy products are Good, especially picking up at the store.

During the call the ring volume is very low even if you put on maximum, when the message is played you must press all the time volume to be able to hear messages .

I was very disappointed in the phone. It did not work out of the box. The phone itself appeared solid and the screen was easy to read. The phone just didn't work.

Works just okay, kind of low, have to struggle to be able to hear

Pushing the numbers is a drag. The keys are just not easy to hit. They are big enough, but don't "click" like the old AT&T phones. Other than that, it's OK.

A little bit easier to use bigger numbers my mom still had a problem using the phone and she's older

Very disappointed in this device. First, the sound quality is terrible, both in the speaker and the handset. Second, the procedure for entering numbers in the directory is difficult because the number buttons are mushy which makes it difficult to actually spell a name for a number.

Basic phone. Good to use as backup. Not too many extra features.

Stopped working after two days and too much static and such low volume

Returned it. Just didin't work out. Kind of disappointed.

ONE BY ONE THE DIFFERENT PHONES STOPPED WORKING. RETURNED IT AFTER TWO WEEKS.