Customer Ratings & Reviews
- Model:
- WP-862
- |
- SKU:
- 11806906
Customer reviews
Rating 4.6 out of 5 stars with 2159 reviews
(2,159 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Battery Is Horrible.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have exchanged this product 3 times in less than 2 years. I m glad i got the service plan to replace it because otherwise id never buy this again or recommend it.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are so sorry that this has happened. This model does carry an automatic two year warranty. We would like to get some additional details about the issues that you have experienced to see if there is something that we can do to help. Please email me directly at [email protected]. Or, call customer service at 1-800-525-2774 Monday through Friday from 7:00am to 5:00pm Mountain Time for assistance.
Rated 1 out of 5 stars
Two massive the stream is too fast get a coffee ma
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unless you have teeth made out of steel this is not for you. The stream of the water comes out so fast you can wash your toilet with it and remove all the .... stains. Powerful too powerful. Also it’s very big looks like a coffee machine in your bathroom and it doesn’t make coffee
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are sorry to hear that you are unhappy with the product. We recommend starting out on the lowest setting and working your way up to what is most comfortable for you. Perhaps our quick how-to video would be helpful. Here is a link: https://youtu.be/s0obks4vjsM
Rated 2 out of 5 stars
Good toothbrush
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It worked good for about 4months but now does not fully charge and had to be replaced
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Its goood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this combo and the water pick works really good.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
I would recommend this to a friendRated 2 out of 5 stars
Not pleased with it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just do not like this item. Wish i would have picked something else.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Pressure is not good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine brand was OK but The pressure is not good.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello ChrisS - We're sorry you are not completely satisfied with the model. The model produces the highest amount of pressure of all our countertop model and have proven to be effective. We’ve passed your feedback along to the appropriate team for review. If there’s anything we can do for you, don’t hesitate to let us know. We’re here for you.
Rated 1 out of 5 stars
Worst toothbrush flosser
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After charging for that first time , it wouldn’t work! Only lasted 3 weeks! Worst I’ve ever tried. Returned and I’ll buy a better one hopefully!
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Alex808 - We are sorry this happened. The Complete Care 5.0 model does come with a two-year warranty. If you ever have any issues in the future, please reach out to us at 1-800-525-2774 or send an email to smreviews@waterpik.com.
Rated 1 out of 5 stars
Nope
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy this again. Didn't even last a year! Wouldn't charge and we were left completely disappointed how the quality just wasn't there.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We sincerely apologize for the difficulty you have encountered. The unit carries a full three-year warranty. We would like to get more information about the issue and open a warranty claim if necessary. Please email us at smreviews@waterpik.com or call us at (800) 525-2774.
Rated 1 out of 5 stars
First time buyer of water pick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for a week and it started leaking from the bottom of the pick.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke after 3.5 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after three and a half months. I can’t even return it because it’s past the return window. Very irritated that I basically threw money away.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello KellyR - We are sorry to hear this happened! The Complete Care 5.0 model comes with a two-year warranty. We would like to get some information about your experience and open a claim if needed. Please reach out to us at 1-800-525-2774 or send an email to smreviews@waterpik.com.
Rated 1 out of 5 stars
The brush is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tooth brush is horrible. i do not feel like my teeth have been brushed
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toothbrush stopped charging after 9 months. Will not hold a charge and doesnt charge on the stand at all.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello MrsBuckner - We are so sorry for the difficulty that you have encountered with your toothbrush. Our Complete Care models come with a two-year warranty. We would be happy to look into this for you and can open a warranty claim if needed. We just need you to contact us. You can email us at smreviews@waterpik.com or call (800) 525-2774 for assistance. Thank you!
Rated 1 out of 5 stars
Too expensive for a throwaway toothbrush
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unreliable. Within a year, the on/off button started responding intermittently and now just doesn’t work at all.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello there- We are sorry this is happening. Have you tried contacting Customer Service about a claim? The model comes with a two-year warranty. We would be happy to go over some troubleshooting with you and open a claim if needed. Please contact our team at 1-800-525-2774 or email smreviews@waterpik.com. Talk soon.
Rated 1 out of 5 stars
Burnt out 7 months after purchasing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec 2020 and its no longer working. Didn’t last 7 months. The motor on the waterpik smells burnt and no longer pumps the water out.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello JBallers - We are sorry to hear this happened! The Complete Care 5.0 model does come with a two-year manufacturer's warranty. We would like to get some more details about your experience and open up a claim if needed. Please contact us at 1-800-525-2774 or send an email to smreviews@waterpik.com for assistance. Talk to you soon.
Rated 1 out of 5 stars
Trash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor burnt out and won’t charge the toothbrush in three months.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Kdogbear - We are sorry to hear this happened with your Complete Care 5.0 model. Have you tried contacting Waterpik Customer Service about a claim? It does come with a two-year warranty. We would be happy to look into this further for you and open a claim if necessary. Please contact us at 1-800-525-2774 or email smreviews@waterpik.com for assistance.
Rated 1 out of 5 stars
Toothbrush heads don’t fit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t obtain toothbrush heads that fit and it is very frustrating trying to find the toothbrush heads that fit
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are sorry you are having difficulty finding replacement brush heads. The STRB-3WW Triple Sonic replacement brush heads are compatible with the Complete Care 5.0 and the Complete Care 9.0 models. If you need assistance locating replacement parts, please contact us. You can email us ctly at [email protected] or call customer service at 1-800-525-2774 for assistance.
Rated 1 out of 5 stars
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toothbrush won’t turn on, avoid this if you want something that actually works.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello HunterS - We are sorry that you are having this issue with your Complete Care model toothbrush. Have you tried contacting Customer Service to troubleshoot your unit? It does come with a two-year warranty. We'd be happy to look into this further for you. Please get in touch with us at 1-800-525-2774 or send an email to smreviews@waterpik.com.
Rated 1 out of 5 stars
Bulky, noisy,unreliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor is noisy. Stopped functioning properly after 6months
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Noel - We are sorry to hear this. The product is a motor-driven appliance, and as with other common household motor-driven appliances, some noise is normal. We stand behind the quality of our products and the warranties that come with them. This model carries a two-year warranty. We would be happy to go over some troubleshooting with you and see if we can help. You can email us directly at smreviews@waterpik.com. Or call customer service at 1-800-525-2774 for assistance.
Rated 1 out of 5 stars
Malfunction is less than a month after purchasing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not operate normally. Turns on and off before the 2 minutes. Complete malfunction
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - White
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are sorry to hear you are having this issue! This model is backed by a two-year warranty that we would be happy to help you with. We would like to get some more information about what you're experiencing and open up a claim if needed. You can email me directly at [email protected]. Or, call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.
Rated 1 out of 5 stars
Died within 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And this is 2nd replacement model while first one lasted ~11 months...
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are so sorry to hear that this has happened. This model carries a full two-year warranty. We would like to get some additional information from you about the issue and open a claim if needed. Please email us at smreviews@waterpik.com for assistance.