Customer Ratings & Reviews
- Model:
- WP-861
- |
- SKU:
- 4824900
Customer reviews
Rating 4.6 out of 5 stars with 2154 reviews
(2,154 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers are satisfied with the Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush's powerful water flosser, ease of use, and thorough cleaning capabilities. Many appreciate its compact size and long battery life, along with its reasonable price point. However, some customers noted that the device can be noisy, and finding replacement brush heads may be challenging. The short cord length of the water flosser was also a point of concern for a few users.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not pleased with it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just do not like this item. Wish i would have picked something else.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst toothbrush flosser
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After charging for that first time , it wouldn’t work! Only lasted 3 weeks! Worst I’ve ever tried. Returned and I’ll buy a better one hopefully!
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Alex808 - We are sorry this happened. The Complete Care 5.0 model does come with a two-year warranty. If you ever have any issues in the future, please reach out to us at 1-800-525-2774 or send an email to smreviews@waterpik.com.
Rated 1 out of 5 stars
Nope
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy this again. Didn't even last a year! Wouldn't charge and we were left completely disappointed how the quality just wasn't there.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We sincerely apologize for the difficulty you have encountered. The unit carries a full three-year warranty. We would like to get more information about the issue and open a warranty claim if necessary. Please email us at smreviews@waterpik.com or call us at (800) 525-2774.
Rated 1 out of 5 stars
First time buyer of water pick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used it for a week and it started leaking from the bottom of the pick.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Broke after 3.5 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after three and a half months. I can’t even return it because it’s past the return window. Very irritated that I basically threw money away.
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello KellyR - We are sorry to hear this happened! The Complete Care 5.0 model comes with a two-year warranty. We would like to get some information about your experience and open a claim if needed. Please reach out to us at 1-800-525-2774 or send an email to smreviews@waterpik.com.
Rated 1 out of 5 stars
The brush is horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the tooth brush is horrible. i do not feel like my teeth have been brushed
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the price
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toothbrush stopped charging after 9 months. Will not hold a charge and doesnt charge on the stand at all.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello MrsBuckner - We are so sorry for the difficulty that you have encountered with your toothbrush. Our Complete Care models come with a two-year warranty. We would be happy to look into this for you and can open a warranty claim if needed. We just need you to contact us. You can email us at smreviews@waterpik.com or call (800) 525-2774 for assistance. Thank you!
Rated 1 out of 5 stars
Too expensive for a throwaway toothbrush
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally unreliable. Within a year, the on/off button started responding intermittently and now just doesn’t work at all.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello there- We are sorry this is happening. Have you tried contacting Customer Service about a claim? The model comes with a two-year warranty. We would be happy to go over some troubleshooting with you and open a claim if needed. Please contact our team at 1-800-525-2774 or email smreviews@waterpik.com. Talk soon.
Rated 1 out of 5 stars
Burnt out 7 months after purchasing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased Dec 2020 and its no longer working. Didn’t last 7 months. The motor on the waterpik smells burnt and no longer pumps the water out.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello JBallers - We are sorry to hear this happened! The Complete Care 5.0 model does come with a two-year manufacturer's warranty. We would like to get some more details about your experience and open up a claim if needed. Please contact us at 1-800-525-2774 or send an email to smreviews@waterpik.com for assistance. Talk to you soon.
Rated 1 out of 5 stars
Trash
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor burnt out and won’t charge the toothbrush in three months.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Kdogbear - We are sorry to hear this happened with your Complete Care 5.0 model. Have you tried contacting Waterpik Customer Service about a claim? It does come with a two-year warranty. We would be happy to look into this further for you and open a claim if necessary. Please contact us at 1-800-525-2774 or email smreviews@waterpik.com for assistance.
Rated 1 out of 5 stars
Toothbrush heads don’t fit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t obtain toothbrush heads that fit and it is very frustrating trying to find the toothbrush heads that fit
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are sorry you are having difficulty finding replacement brush heads. The STRB-3WW Triple Sonic replacement brush heads are compatible with the Complete Care 5.0 and the Complete Care 9.0 models. If you need assistance locating replacement parts, please contact us. You can email us ctly at [email protected] or call customer service at 1-800-525-2774 for assistance.
Rated 1 out of 5 stars
Sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Toothbrush won’t turn on, avoid this if you want something that actually works.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello HunterS - We are sorry that you are having this issue with your Complete Care model toothbrush. Have you tried contacting Customer Service to troubleshoot your unit? It does come with a two-year warranty. We'd be happy to look into this further for you. Please get in touch with us at 1-800-525-2774 or send an email to smreviews@waterpik.com.
Rated 1 out of 5 stars
Bulky, noisy,unreliable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motor is noisy. Stopped functioning properly after 6months
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .Hello Noel - We are sorry to hear this. The product is a motor-driven appliance, and as with other common household motor-driven appliances, some noise is normal. We stand behind the quality of our products and the warranties that come with them. This model carries a two-year warranty. We would be happy to go over some troubleshooting with you and see if we can help. You can email us directly at smreviews@waterpik.com. Or call customer service at 1-800-525-2774 for assistance.
Rated 1 out of 5 stars
Malfunction is less than a month after purchasing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not operate normally. Turns on and off before the 2 minutes. Complete malfunction
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are sorry to hear you are having this issue! This model is backed by a two-year warranty that we would be happy to help you with. We would like to get some more information about what you're experiencing and open up a claim if needed. You can email me directly at [email protected]. Or, call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.
Rated 1 out of 5 stars
Died within 6 months.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.And this is 2nd replacement model while first one lasted ~11 months...
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are so sorry to hear that this has happened. This model carries a full two-year warranty. We would like to get some additional information from you about the issue and open a claim if needed. Please email us at smreviews@waterpik.com for assistance.
Rated 1 out of 5 stars
not powerful water pik
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not powerful water pik would not recommend get a better pick
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are sorry you're not completely satisfied with the product. The Complete Care 5.0 produces the highest amount of pressure available in all of our countertop models. We would like to get some information about what you are experiencing to see if we can help. Please email me directly at smreviews@waterpik.com for assistance. Or, call 1 (800) 525 2774 for assistance.
Rated 1 out of 5 stars
Bad product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt work well. Has adjustable settings that didnt work
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong color
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture shows white and blue which is what I wanted but when I open my package it was all white
No, I would not recommend this to a friendRated 1 out of 5 stars
stopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just stopped working no reason wont charge anymore
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friendBrand response from Joan reid
Posted .We are sorry for the difficulty you are experiencing with the unit. It does come with a two-year warranty. We would like to get some additional information about the issue and open a warranty claim for you if needed. You can email me directly at [email protected]. Or, call customer service at 1-800-525-2774 Monday through Friday from 7:00 am to 5:00 pm Mountain Time for assistance.
- Pros mentioned:Water flosser
Rated 1 out of 5 stars
Waterpik
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The waterpik died after not even 10 uses. The tooth brush works, but that is battery operated. For $100 I thought I would at least get a year out of it, returning today.
This review is from Waterpik - Complete Care 5.0 Water Flosser and Triple Sonic Toothbrush - Black
No, I would not recommend this to a friend