Customer Ratings & Reviews
- Model:
- WDBKUZ0020BBK-WESN
- SKU:
- 5792402
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the excellent storage capacity and user-friendly, compact design as the primary benefits of this product. Users also frequently express satisfaction with its overall performance, reasonable speed, and affordable price point. Furthermore, many appreciate the seamless compatibility and reliable USB connectivity, noting that the device operates quietly and functions well without the need for additional software.
This summary was generated by AI based on customer reviews.
Never buy Western Digital again
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1st one I bought failed lost all my photos, stupid me gave them another try and this one failed (both after a few weeks), they both just click.
No, I would not recommend this to a friendSo far so good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work as expected. Haven't used it much because as I've recently had another WD drive crash with all my data on it and haven't been able to retrieve it, I'm a little uneasy about using WD drives.
I would recommend this to a friendHaving issues syncing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect at all with either our desktop or imac, past the return period, so I am stuck with this dud. I thought this would do that task based on price point but was completely a waste of money. Stay away.
No, I would not recommend this to a friendUnfortunately Never Worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The drive would work for a few days then stop doing scheduled backups. I spent many hours with their great tech support group, but unfortunately they couldn’t figure it out, so I returned it to the store.
No, I would not recommend this to a friendPoor housing quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected hardware; poor housing, though; dropped on table and came completely apart. I snapped back together and realized this was poorly housed and doesn't take much to come apart.
I would recommend this to a friendTerrible product!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks to this peace of garbage I lost my files. It failed in less than two years of use.
No, I would not recommend this to a friendDidn't meet my needs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this with the intent of expanding the memory capacity of my PS4, but it didn't quite do the job. It didn't want to format as needed for the job. It's supposed to have that simple capability. I would only recommend it for PC use.
I would recommend this to a friendWill Not Install on Windows 10
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this to back up an older laptop so I can transfer files to a new laptop. I have tried downloaded various versions of the software and none of them will install. I will be returning this.
No, I would not recommend this to a friendCOMPLETE JUNK RIDDLED WITH ISSUES
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.STOPPED WORKING AFTER 3 MONTHS--CANNOT RECOVER INFORMATION ON DRIVE---JUNK DO NOT BUY!
No, I would not recommend this to a friendPoor Item
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working weeks later, I can open the drive, mas I cant copy anything to there, I received erro message.
No, I would not recommend this to a friendDidn't work out of the box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Critical error from the start, never worked. Case open with western digital to replace. Wouldn't buy again.
No, I would not recommend this to a friendThe worst hard drive made.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sucks big time. Worthless sucks suck kaka, sucks sucks sucks. Trash
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello LouisJ, We're sorry for the inconvenience caused to you. That's certainly not the experience we aim for. We kindly request that you open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue in detail and error screenshots if any. Our support team will reach out to you as soon as possible.
I am not sure if it is doing a great job
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My biggest complaint is: I don't know how much longer it will take. I have searched all over trying to find out if it is 50% done, 60% done... if it is even running? It should be simple.
No, I would not recommend this to a friendSo-so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first drive was defective and had to return - spent a half a day with a geek squad tech but in the end had to return and replace with a new devise. So far no problems but will reserve judgement.
No, I would not recommend this to a friendGreat drive for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job fine for video editing - one project you complete and never touch again. For a home drive with ALL your files that you add, modify, etc. over the course of several years I recommend a G-drive or better.
I would recommend this to a friendFake external hard drive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worse item I’ve ever bought. After first usage, the memory space reduced from 2TB to less than 500MB. It didn’t serve its purpose. Fake item.
No, I would not recommend this to a friendWD-External Hard Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it only one star because I really couldn't rate it. I had to return the item because it was not compatible with my Mac.
No, I would not recommend this to a friendNon-working Portable Hard Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a Christmas gift for my son to use for video game storage. Was unable to connect it to the PC or any of our laptops. Had to return.
No, I would not recommend this to a friendPoor quality’
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working one month after purchasing. I have never had similar experience with external hard drives before. Lost also all the data that was stored in it.
No, I would not recommend this to a friendExternal Hard Drive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my information from my laptop transferred to this external hard drive. There is no information or instructions that came with the device on how to transfer files etc. from your computer to this device.
No, I would not recommend this to a friend