Customer Ratings & Reviews

I had to replace my other WD external drive after it suddenly stopped working a couple months ago. Hopefully this one works longer.

This Product will not work with the new Mac OS Big Sur. They make you pay for downloading and using Mac software as well.

I was unable to use this as my computer broke and had to get a new one. Not sure how it works, but it seemed nice and simple to set up.

This external drive required is to download software to use it. My partner did not want to do this - and the instructions were complicated - so we are returning it. All my previous external drives you just plug in and transfer files - why change it?

Western Digital is a good brand but unfortunately old WD devices are not compatible with new computers so you always have to buy a new one larger.

Did not work. Had to return. Did not back anything up. Purchased another brand from another retailer that did work.

I’ve not been able to use it. Can’t understand instructions.

Not sure if it overheats or what but when transferring large files its froze up a couple time. The device just disappears.

Doesn't work with Window 10. Ran a Windows compatibility check and it said "Not Compatible".

Could never get the WD to operate and work. Considering going to the local Beast Buy to see if they can help me.

I bought this specifically to get all the documents, photo, video, and music files off an old desktop computer that runs Windows Vista. I was very disappointed that this would not work with the old desktop. I ended up buying a cheap, slow, flash drive which did work. (low tech!) But my question is, how long will a cheap, slow flash drive work before it fails? Will I eventually lose all these files in the end?

Did not work did not transfer data Took very long time and no results Needed to go from windows 7 to 10

After two days of having to change the configurations, I finally figured out how to get it to work my Mac They need better instructions for Mac

big capacity, but doesn't backup automatically on schedule, as it is supposed to; have to initiate manually.

The item we bought is not functioning. The files were corrupt immediately.

Piece of junk. Too difficult to set up and can’t tell if it works and it’s not visible what’s backed up.

Don’t buy this .it stops working after I transfered my game to and I had to return it

On sale this was a good price. That is the main reason I bought it, combined with it being in stock for pick up. My Toshiba Laptop, also bought at BB over 10 years ago, has started making some odd noises so I wanted to make sure I had all of my files backed up. This was a great opportunity to save them and do it affordably.

Bought this for my sons for college. External hard drives were recommended. Their roommate told them this is an older version to his. Smh.

No instructions doesn’t do anything when you plug usb