Customer Ratings & Reviews
- Model:
- WDBKUZ0020BBK-WESN
- SKU:
- 5792402
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the excellent storage capacity and user-friendly, compact design as the primary benefits of this product. Users also frequently express satisfaction with its overall performance, reasonable speed, and affordable price point. Furthermore, many appreciate the seamless compatibility and reliable USB connectivity, noting that the device operates quietly and functions well without the need for additional software.
This summary was generated by AI based on customer reviews.
Failed and Lost Data
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed 3 months after buying it and was told that data recovery was not part of the warranty and would cost a significant amount of money. Lost data because of this.
No, I would not recommend this to a friendused 1 time and drive failed!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.biggest piece of garbage i have ever purchased. It was used a single time to transfer files from an old drive and now no longer works. company will not replace it. what a joke. I will never buy anything WD ever again.
No, I would not recommend this to a friendPresident
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I threw away the box (in about 10 days) this stop functioning. Had an IT look at it and said it was a hardware issue that couldn't be solved with drivers, etc. Threw it away unfortunately out of sheer disgust.
No, I would not recommend this to a friendOne little bump and the entire drive doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WD DEVICES ARE TRASH Trash Garbage A waste of purchase Took me 4 harddives to realize it’s just the brand!
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello, We're sorry for the inconvenience caused to you. That's certainly not the experience we aim for. We kindly request that you open a support ticket at https://support-en.wd.com/app/askweb and provide more details about the issue in detail and error screenshots if any. Our support team will reach out to you as soon as possible.
Do not buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device has absolutely nothing “easy” to it. The driver will not download and WD has no support on the issue, it’s a common one on these drives apparently. Stuck at 18% loading on the installation for over 12 hours.
No, I would not recommend this to a friendHorrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works only for few months>After the external hard drive going off
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello,
We are sorry to hear about your experience, We'd like to gather more information so, We request you kindly open a support ticket at (https://support-en.wd.com/app/askweb) to elaborate on the issue and, our support team will get in touch with you at the earliest.
Cheap quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very upset with this products; I bought this WD external hard drive and after reading reviews I trusted it. I filled it with my father’s pictures and videos when I visited him. My father passed away 3 months later; and I went to this product to check my files; it never opened; not recognized by any computer; I called for help, they wanted $ 3000 to fix this problem so I can see my files. I lost my best memories for a cheap product.
No, I would not recommend this to a friendDoesnt work on PC or Mac!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need to return it. And I'm unable to drive due to a recent surgery. We have been unable to install this on either a Mac or a PC!
No, I would not recommend this to a friendDefective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bummer. It would not be recognized on my PC...windows 10. No matter what I did, it doesn't work. I have to return it to Best Buy tomorrow. Very disappointed!
No, I would not recommend this to a friendDon't get for MAC
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible instructions and a could not get it to work with high sierra.
No, I would not recommend this to a friendPiece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this junk. It works for a bit then shuts off. I want a refund for this.
No, I would not recommend this to a friendDid not power on
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. it didn't work. it didn't power on. poor quality
No, I would not recommend this to a friendno good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two, couldn't get either to work. Waste of time.
No, I would not recommend this to a friendGood storage but not very durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an OK product. It's good as an external drive but it's not very durable.
I would recommend this to a friendUseless for PS4
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't compatible even tho they said it was smh waste of time
No, I would not recommend this to a friendCrap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't get it to work. Should plug and play, Why does it not work?
No, I would not recommend this to a friendWestern Digital
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very popular Social Video has a company that supposedly is an expert on WD and tells you how to mount this a WD .... BUT THEY USE A SEAGATE AS A DEMO. TECH something another company I guess does not have the confidence to use a WD even though they repeatedly respond to my "search." I believe YOU SHOULD NOT STOCK A PRODUCT LIKE WD because of it extremely BAD, BAD, BAD reputation with highly respected repair and maintenance shops around the country. This is my opinion, but at least you should test this product with a MAC and make an informed decision. Thank You
No, I would not recommend this to a friendCrashed and lost ALL my data
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this external drive when I started University four years ago and used it virtually for everything. The problem started when any computer I used it on wouldn't recognized the drive, after a couple months the drive was complete useless and unrecognizable. I took it to GeekSqaud and the estimated that the information which they could recover (only .jpeg, .pdf and .doc) would cost nearly $400. This was not even worth the cost for I use many other file types in my work. I wouldn't recommend anyone to buy this hard drive unless they only need it for basic file types in anticipation for a system crash.
No, I would not recommend this to a friendFailed several times with two separate drives
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this hard drive because it was on sale for $65 for 2 TB. After trying to load up a good amount of video files, the drive just quits. I try reformating, it fails again. So I go back to best buy to replace it. Try again with the new drive and the same thing happens again. Do not buy this drive if you need a reliable hard drive for video editing.
No, I would not recommend this to a friendBroke Quick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 30 days the easystore broke with this message ( F:\ is not accessible, The file or directory is corrupted and unreadable ) I am upset with Best Buys return policy (15) days and WD's help which is useless and even other online options did not work. I'm out the $75 I paid. I do have a My Passport Ultra that works fine but i'll never buy this junk again and even though i'm a regular best buy customer I might quit buying from them because of their lousy return policy
I would recommend this to a friend