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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 211 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers praise the My Book 10TB External USB 3.0 Hard Drive for its large storage capacity, ease of use, and quiet operation. Many appreciate its good price and the convenience of the USB connection. While some find the size a bit large, the positive feedback on storage, usability, and quietness outweighs this concern. The hardware encryption feature is also a frequently mentioned plus.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-8 of 8 reviews
  • Pros mentioned:
    Ease of use, Storage capacity

    Rated 3 out of 5 stars

    Spacious and loud

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space, easy setup, just a little loud. Would rate it 5 Stars if it wasn’t louder than my Xbox

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Happy...I think

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive works well; set-up was, of course, easy. I've had no read-write problems. I have a number of WD drives and have had no problem with any of them. My hesitation in giving this drive a higher rating after a couple months use is that it makes noise when in use; not sure how to describe it, but it's like something isn't aligned quite right. In any case, it's a sound that's not come from any of my other drives.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Good storage unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The one thing that I do not like about this unit is no indicator light showing it is on or running. The unit has reasonable speed and seems to work fine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Seems ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the 10tb My Book as an upgrade to an older model 4tb My Book. Is being used as an external storage for my Xbox One. Seems to work so far. Only complaint is the drive makes a wobblying sound when it spins up. Like it's off balance. Didn't have this issue with the older model My Book.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Drive had issues

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked fine for a few months. Began to make a grinding noise that was unpleasant. Also couldn't get the internal apps to work half the time. The first 2 months, everything went fine. Not sure what happened. Could had just been a bad batch of product. I typically stick with WD items for backup purposes. I would recommend this product, but I'd go ahead and purchase a warranty with it, just in case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It gets the job done.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a bit slow, loud, and the first one would not boot up but Best Buy gladly exchanged it. Works great as a once-a-month backup of another drive where it can just be left to chew through a pile of files all day (preferably while you are out of the house so you don't have to hear it).

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product because I thought it is a perfect for me. What I noticed that is very slow in storing and retrieval.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It start to make a loud noise when it was turn on.

    No, I would not recommend this to a friend