Customer Ratings & Reviews
- Model:
- WDBCTL0030HWT-NESN
- |
- SKU:
- 1766022
Customer reviews
Rating 4.2 out of 5 stars with 905 reviews
(905 customer reviews)Rating by feature
- Ease of Use3.1
Rating 3.1 out of 5 stars
Customers are saying
Customers are satisfied with the My Cloud 3TB External Hard Drive's ease of use, ample storage, and relatively easy setup process, as well as its remote access capabilities. However, some users experienced issues with the product's reliability and found the software and instructions to be less than intuitive. The price point was frequently praised. A few users also noted that streaming performance was generally positive.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Great idea - poor implementation / support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed per recommendations. Thought data transfer was not what I expected, but continued to use it for a few days. Contacted WD tech support - they suggested problem might be my wireless router and suggested I direct connect to the computer. After several hours of uninstalling / installing WD software with new connection, no difference in performance. After two weeks, able to transfer less than 100GB through Apple Time Machine. Note: although not network sharable, replaced with WD USB drive and transferred over 500GB through Time Machine in less than 7 hours.
No, I would not recommend this to a friendRated 1 out of 5 stars
Randomly Deletes Files
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't normally review, but felt compelled to save you much time or worse. I'm a relatively experienced user and I can tell you with certainty that this drive randomly deletes files. Tech support cannot explain why. A broken or defective drive can be replaced, but this drive randomly deletes terabytes of data even when seemingly functioning normally. Don't take the risk, and at a minimum keep your backups---that way even if you lose days of time at least you will have your data. On top of that setting up private password protected access is extremely challenging, so plan on sharing your files with everyone on your network, unless you are an expert user or have lots of time for tech support. This technology seems like a good idea but is no where near ready for prime time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Impossible to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been trying to set this up for 2 weeks. I have business class cable with super fast up/download speeds. Files transferred as expected but it takes FOREVER to open folders in mycloud. We have spent literally 6 hours+ trying to get this solved with their tier 2 tech support and are still not set up. Unless you are a computer tech, be prepared to waste endless time getting this piece of junk set up. Don't even know how it performs yet. Haven't gotten that far.
No, I would not recommend this to a friendRated 1 out of 5 stars
100% FAIL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We Just Bought This 11-22-2016. This is Mis-Represented - Slow - Does NOT Work On Network Properly- Windows XP Computers Will NOT Recognize This Device. Our Final Thoughts-- DONT WASTE YOUR TIME with this Poorly Manufactured Waste of Time & Money
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst thing I have ever purchased
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would be a great product - wrong Western Digital support has done nothing to address the problems. Steer clear and chose some other product.
No, I would not recommend this to a friend