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Customer reviews

Rating 4.7 out of 5 stars with 8921 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers admire the My Passport 1TB External USB 3.0 Portable Hard Drive for its large storage capacity, ease of use, and reliable performance. Many appreciate its convenient size and the value for its price, finding it easy to use with various computers. While some did not utilize the included software, positive feedback overwhelmingly focuses on the drive's ability to prevent data loss and its overall user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 437 Showing 8,721-8,740 of 8,921 reviews
  • Rated 3 out of 5 stars

    Difficult to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initial set up was difficult but once done runs backup very well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    So far its working for me for what I need if for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I have not had it for a long period of time, so far its working fine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Confusing Hard Drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so confused by how to use this hard drive that I ended up returning it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    VERY disappointed. NONE of the data is accessible

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY disappointed. NONE of the data is accessible. I was under the impress the brand was one of the best. The device quit working after just a few months. NOT enchanted. After the Coronavirus is over, will come into the store and see if they can repair, or replace.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this is a good product, it's size and weight should be reduced.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ok machine for ok price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    video is a bit slow. Didn't seem to get the boost from the SSD that I expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bought a thing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a thing that does stuff when it’s inserted into other things

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it was more user friendly. It took a little while to figure out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unhappy with a back-up item that doesn't allow me to plug it in and then walk me thru the back-up process. I found it difficult to use and don't want to have to watch a tutorial to be able to perform a simple process. would have returned the item if there was an easier to use item available.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    it is ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I somehow got hooked into purchasing this. I do not shopping at Best Buy.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs formatting before use. Bought it assuming it was already fat32.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’ Work for me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad didn’t work for me loaded data but wouldn’t down load.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy the WD My Passport backup drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been trying for over 10 hours trying to get this drive to work. All that I have accomplished is to get the message "No backup targets found." I spent about 2 hours with WD technical support and then after 2 hours they told me that the problem was my computer. I had my computer check for problems and was told that there was nothing wrong with my computer. I went to the WD Community on the internet and I found this is common problem with this drive and WD will not fix it. I have tried everything that was on the community board and it still won't work. I am through with this WD backup drive and will never buy another one.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ok hdd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really like the integrated circuit card to the connectors and hdd.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It is what it is.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic drive with no issues yet. Not the slim design that I like.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needed backup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it was my laptop, but the backup took hours to complete

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems slow to load and im not crazy about product specific adapter plug

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great portable hard drive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The blue color is really vibrant. Good portable hard drive. No issues.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is ok. Needs a better program detail inside the box to install

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    it would be nice to know how touse it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sits in the box it came in because I couldn't tell you how to use it

    No, I would not recommend this to a friend