Customer Ratings & Reviews

It is not an user friendly product. I want my money back.

This hard drive does the job, it’s just pretty expensive.

Unit is great, technical support is not the best in my humble opinion!

Good as an external drive, this my second I own..

Good buy Good price i will suggest this item to anyone

I purchased this from Geek Squad when my computer went down. They downloaded my files; however, it is not working at this time. It does not automatically save my files on the external hard drive as it did in the beginning.

ok- at first it would not load the software but then is ok

It has not made much of a difference or helped much.

I have a mac and I wanted to get an external hard drive that would be compatible with my Mac. The Best Buy that I went to only had this model in stock, s I bought it thinking that even after making some adjustments to the hard drive it would work. I tried to properly format that drive to be Mac compatible, but after sever attempts found out that in formatting the drive the entire 500 GB had somehow gotten corrupted. I returned it to a different Best Buy and found out that this company makes an exact same model of this hard drive that is MAc ready, no formatting needed. It isn't that company that is bad but just the fact that the first Best Buy that I went to did not have the proper product. My advice is to inform yourself before making a purchase of a hard drive.

The Geek Quad agent suggested I get this, so we purchased it

Love the color however I went in for a repair and tech told me I needed for files although I felt like I didnt. He upsold me needlessly as if the computer repair wasnt expensive enough. Gave to my son so he could use for school. He said it works well.

I've been told it's easy to use..just haven't done it yet.

This didn't work with my windows xp so I had to return it.

4-TB capacity but unable to access half the drive. Popup message states a software upgrade required to use the drive. Drive partition is not accessible. Support website is counterintuitive. Cluttered with useless information. URLs for software downloads is like an Easter Egg hunt. Open one FAQ after another before finding the words "click here" in the middle of a paragraph. Downloaded what seen too be useful utilities but eventually determined they are of little use. Finally settled on using Windows 10 backup but still was challenged to recognize the network drive. Resorted to old tricks learned from earlier operating systems by first mapping drive then running backup. Frustrating experience. For price paid, I would not repeat a but of this device.

average function and is a little slow,did not lose data

It was not as easy to use as the Best Buy professional promised and we can not tell if is really working the way it is supposed too. I can't find my files and it does not seem to be saving things on a regular schedule.

I like the color of this HD, it has a very good desing.

The price was not a good deal. But It was necessary.

Just a storage device. Not sure what there is to rate.

Just your average hard drive. Nothing fancy. It is OK