Customer Ratings & Reviews
- Model:
- WDBYVG0020BBK-WESN
- SKU:
- 6356887
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers regard the My Passport 2TB External USB 3.0 Portable Hard Drive favorably for its substantial storage capacity, ease of use, and reliable performance. Many appreciate its compact size and reasonable price. While some users experienced minor challenges with the included software and initial setup, the positive feedback on storage, usability, and reliability outweighs these concerns.
This summary was generated by AI based on customer reviews.
Slow Speeds, Internal HDD Faster, Dont buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Speeds of only 90MBps - Takes time to open photos and videos. My 10 year old Hitachi hard drive is faster than this at 7200rpm/130MBps. This is sad given how new this device is and how good the reviews are, dont get this for any sort of media storage/game storage. An internal hard drive for games is cheaper and faster than this
No, I would not recommend this to a friendPortable hard drive
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not reliable. Lost all my information. Worked well first but not functional anymore within a few months
No, I would not recommend this to a friendMy Passport Deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, great value, great product from a great company
I would recommend this to a friendDid not work with Dropbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not for lack of trying...I spent a whole week trying to backup my Dropbox files on the WD Passport but it never fully work. It would start the process with a few random files but then it stopped. I tried reformating the drive several times, I uninstalled the software and and reinstalled the software, I even called customer service who was not much help, nothing worked. That's too bad I was really looking forward to keeping this little guy...I see a lot of 5 stars reviews online, good for them...maybe the issue is with Dropbox specifically, I don't know.
No, I would not recommend this to a friendnot recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. It broke in the first year. Small, but not durable, Files were not able to be accessed in the first year. So disappointed.
No, I would not recommend this to a friendDisconnected wrong
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only bad thing is that one time the it was disconnected wrong it stopped working.
No, I would not recommend this to a friendGood value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. I would buy again. Well worth it.
I would recommend this to a friendAwesome one
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect product, it is my second purchase of WD HArd drive
I would recommend this to a friendWindows fails to see it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for backing up photos for a trip we took that was 3 weeks long. Unfortunately it does not work my laptop does not see it at all it is attached but cannot be used on my Windows laptop. As the warranty to return was 30 days it just sits
No, I would not recommend this to a friendExternal Hard Drive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took care of my problem, with a full computer hard drive
I would recommend this to a friendNot able to use this on Mac
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I told the Best Buy salesperson we have a Mac. Said this would work to make backups. It did not. Make sure to get the my Passport for Mac. That one works with a Mac very well.
No, I would not recommend this to a friendon my second call to try and get it to working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told this would back my files up to the Passport and to the cloud. It does not back up to the cloud I found out when I called in. It did back up the files I wanted manually but it won't do the automatic back up like it is supposed to. I will have to call in to WD again. I did have another WD product and was not satisfied with that either. This will be the last one.
No, I would not recommend this to a friendOK
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after a couple of months of use, before then it was working perfect. A slight increase of pressure on it destroyed it from working. Wouldn't really recommend.
No, I would not recommend this to a friendWD 1 TB Drive does not work from the first use
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive for the first day when I add some files to it then after adding a password using WD utilities it just display message parameter invalid when I tried to open it. I should have returned it but I thought it was not a big deal and once I format the drive this message would stop and I could use the drive, but it did not and now I am after the allowed return period.
No, I would not recommend this to a friendStopped working.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was easy to set up and use, but after a month it stopped working. I called WD tech support and they said they were sorry but it's dead. I also lost all my data on this thing.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a terrible product. It presents itself as simple, plug and play. However there’s software that it asks you to install that creates all kinds of additional complexity. I promptly returned this and got another one which works much better.
No, I would not recommend this to a friendBrand response from Western Digital Team
Posted .Hello GregS, We are sorry that you have returned the drive before we had the opportunity to assist you. For any assistance with the product in future, please feel free to or submit a support request at https://support-en.wd.com/app/askweb we will be happy to assist you.
This thing turrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing was horrible. I bought it and the same day I uploaded all my pictures from an old trip to puerto Vallarta and then the hard drive malfunction and I lost everything. The guy at geek squad told me sometimes they malfunction and that they could try to salvage my pictures for a few hundred dollars I was like no way jose and got a refund for that crap.
No, I would not recommend this to a friendWorked great while it lasted.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The drive worked great for a bit. Unfortunately it has only lasted for a little over 5 months and has failed. Going through the replacement process with it now.
No, I would not recommend this to a friendStay away
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You need to download WDs glitchy software in order to use the drive. Such a terrible product.
No, I would not recommend this to a friendNo Password Protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No password protection software like older WD Passports. Not secure. I wouldn't have bought it, if I had know that.
No, I would not recommend this to a friend