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$94.99

Customer reviews

Rating 4.7 out of 5 stars with 5079 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the My Passport 2TB External USB 3.0 Portable Hard Drive favorably for its substantial storage capacity, ease of use, and reliable performance. Many appreciate its compact size and reasonable price. While some users experienced minor challenges with the included software and initial setup, the positive feedback on storage, usability, and reliability outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 5,079 reviews
  • Rated 5 out of 5 stars

    Exactly what is expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does what it is supposed to. I used this with my Xbox One X. It works great.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, I am using it as external storage for my PS4, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised, no problems in first month. Worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great expansion for the XBOX

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still going strong, great for the Xbox. Stays cool, one cable for power and IO

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great drive

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to backup my PS4. Worked great and was the same price as the 1Tb so a great value

    I would recommend this to a friend
  • Pros mentioned:
    Reliability
    Cons mentioned:
    Software

    Rated 1 out of 5 stars

    WD Has Ended Support for Backup Software

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WD Backup has passed it's end of life cycle regarding software updates. The application won't even open, thus I cannot use WD Software to schedule backups. I opened a support ticket with WD, who guided me to using Windows File History to manually backup this hard drive. Fine, I did this, and had one successful backup. I scheduled File History to backup every hour, but it has not successfully backed up since the initial manual backup. I've tried doing additional manual backups, and they are not successful. I've plugged the HD directly into USB 2.0 and 3.0 ports in both my I/O and into the case USB ports, with no success. Under no reason should a product be sold if the software is past its end of life, and File History, which is rumored to be defunct in the not-too-distant future, should have to be used. The product itself seems to be of great quality, but no software suite to compliment it completely invalidates this product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a drive on Amazon that turned out to be junk, it didn’t work. So I ran down to Best Buy and picked this drive up. It cost a little more but it was from a reliable maker with more features. I wish I had gone to Best Buy to start with, because I know I would get a better product there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. I hooked it up to my Xbox with no issues. Runs perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Works fine for my son. Thanks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine for my son. Thanks! Have had it for a month and it works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set-up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good and easy to use. I have only had it a month with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Passport Portable Hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product. Does what it says. Good price. Good shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how thin and portable it is, plus still has great storage for all my photos. Nice that there are a couple color options too. I love the blue, stands out so I can't misplace it. My previous Passport was black and much thicker.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    My Favorite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had any problems with My Passport, works best with Apple products

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly so far, plug and play so not a hassle at all.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a cost effective buy, easy to use, and convenient to carry. It was the right tool for storing pictures and important files.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    most reliable drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the new slim design makes it better for carrying several drives for primary and redundancy

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Plugged in and transferred many pics and files. Freed up room on my computer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The drive I needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty simple to use, plug and play. And get that data backed up.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our computer was running out of space and this has been just what we needed

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great item!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item! Would defintely buy again! Thanks Best buy

    I would recommend this to a friend