Customer Ratings & Reviews

Seems to work fine but not user friendly. Did not have step by step instructions. I had to contact the Best Buy Geek Squad to get it to work, but even then was not on the right track so ended up bringing it back to the store to get it to back up the info I wanted.

They said it would be easy to do but it is not when you don't have much experience with this stuff. I am going to have to call the Geek Squad again.

No instructions, but fairly self-explanatory. Am figuring it out, anyway.

It doesn't come with instructions! And, requires an expert to use it.

Love this for my ps4 and my tv. Very smooth integration.

good device. A bit on the pricy side but gets the job done.

The ports are very sensitive. But overall great quality!

The low rating is for the way Best Buy treated me. I bought this drive in the store in exchange for one I had ordered by mistake on the website. I had erroneously bought a drive for a Mac and I have Windows 11. The exchange was handled fine and I walked out with a drive in a box that said it was for Windows. When I tried to install it, the computer couldn't recognize it. I took it back and had a Geek Squad tech try it. He said it was defective and should take it to Customer Service. The person there discovered that it was another drive for a Mac. The previous person at Customer Service had just scanned the bar code on the box, not looked at what was on the drive. After a discussion with a supervisor, he came back and told me that what I was trying to return wasn't the same drive I had received about a week earlier and they wouldn't take it back. The implication was that I was trying to pull a fast one and they wouldn't allow it. The fact that I got that drive out of a box with a Windows drive serial number on the box isn't my fault and Best Buy refuses to live up to their responsibilities even though I have been a Best Buy Total member for years.

This is an unstable and unreliable external hard drive. I am currently getting an "acccess denied" error with no access to data. The whole point of an external drive is data security and access. I will never purchase another external drive from Western Digital. I had similar experiences with another WD external drive.

I have used it to backup some work. It worked as advertised.

Plastic feels a bit thin but good over all. Would buy again.

I have been using WD passport drives for years now. I guess these work good for around 3 years, and then start giving issues - slowness, data inaccessible etc. But seems this is the case with all the portable hard drives. So I keep on buying every 2-3 years so not to loose any data.

I had to buy a new one to find out it was only the cord.

This product is good for what I needed it for. However it took more time than I thought it should have but I had to download all some stuff to my Mac before this product would work. OverAll though it does what I need it to do.

Easy plug-n-play back drive for photos, files amd more

Great value for the price. No issues so far. Great backup.

Everything I Wanted and Needed for moving office out of my house. Great BF pricing!

Great eternal hard drive for the money. Plus it was on sale for Blackfriday . Score

It’s a great product to use. Got it for good deal.

This item was delivered on time and is ok for its purpose