Customer Ratings & Reviews

It would continually show that files were being copied to the external drive, however, though even their completion appeared from the progress statuses, no files were ever saved to the drive. As a result, I lost two years worth of work and data. I tried to copy files after I learned this to see if it had somehow been user error, but it wasn’t. I would definitely never recommend and chance receiving a defective item as I must have. The worst part is Best Buy then refused to accept the return.

I have bought dozens of external drives for business. I bought this to use with a. Mac and was told in-store it is compatible. It is not. To run it on a Mac you have to install a program. I did this and learned that it wanted full permissions for system, security, other storage, cloud storage etc. It was so bad that I returned the item - complained to Best Buy and bought a Seagate that already had both file systems installed at Staples. (For less $$.). You do not want an external hard drive that requires the permissions this software was asking for.

It has been difficult to transfer data from OneDrive (microsoft) to this hard drive because my laptop is a chromebook with google operating system.

Was accidentally knocked off my desk at school (about 3 feet up) and stopped working. next time I'll find a drive that's at least a bit more shock proof.

I’m sure this works fine with a PC, and maybe it was just my problem-but I couldn’t get this to work with my Mac and had to return it. It’s too bad because it looks really nice and I love the color

I rate it five stars for suiting the purpose for which it was purchased. I rate it three stars for the review because I expect it will fail fairly quickly based on my past experience with My Passport drives.

Came with almost zero instructions. Took a long time to do a backup directly from my computer. Love the compact design. Intend to put it in safe deposit box.

The drive works but the auto backup feature doesn’t. I just copy things by dragging and dropping and then it works. I purchased it because of the price when it was on sale.

Bought this for my PS4 but when trying to format, it says this hard drive is not supported. Managed to switch with a different external drive I already had just had to move everything over.

Not my favorite hard drive , but that is all best buy has. Would rather use a lacie

If you need slower but higher capacity external drive then these units that are not SSD are acceptable but don't compare the transfer speed to an SSD or NvME drive.

Setup not intuitive. No support from the manufacturer- only the advice to “get help from the online community”. WHAT !! Also, setup online info includes a pitch to SELL an added product. Made it appear that it was part of the setup. Bad (and dishonest) customer service. I returned the product to Best Buy.

I tried to return a faulty hard drive in store, after chatting with Best Buy. I have been told that I must take my laptop to erase the hard drive or leave it there if I want to change it for another one. But I can't leave my hard drive with personal information and the technical team can't erase it without my computer. The hard drive is corrupted but they must erase it in the store before I changed it for another one, my privacy is at stake. And I do not have to carry my laptop, the store must have the means to analyze the failure and, if necessary, delete the private information. The strange situation is that some of the information is accessible but it is impossible to erase or format the hard disk. I am not required to trust Best Buy by changing my faulty hard drive if it has not been erased before. And explaining that it is inaccessible and impossible to erase by ordinary means is something that they do not understand in the store. It would be better for them to work with engineers when they don't understand this. I must keep an unusable hard disk to preserve the possible information there, but my trust with Best Buy has disappeared.

Many problems setting it up. Had to get a Seagate.

Each WD Backup device I have purchased has broken. Something as important as a computer backup should be reliable. I give two starts only because the company would good enough to reach out to me after the first bad review, but the company would then only do a replacement if I gave them the broken device, which contained all of the work for my office. I had to therefore take the loss even though I had picture proof and confirmation it burnt out from a BestBuy technician.

I bought three of these for a project. They all worked fine on my old Windows 7 system, but I could not get them to work at all on either of my new machines (a minipc and a NUC) with Windows 10. I tried various things I found online and even submitted a direct request to WD technical support. Their response was completely useless - all they sent was how to find the online references I had already been through. I returned these drives. I did not need or want the hardware encryption anyway, but the price for these was a bit lower than others. So I bought three WD Easystore drives without the encryption feature and they work just fine on all my systems.

Bought to use with a MacBook before realizing wasn’t compatible easily with macs. Ended up returning for the same brand just max compatible and works great!

Greek Squad but data on my device but instructions on how to retrieve the data. Not an easy plug-in & you got what you are looking for.

Had this external HD for about 4 years and it stopped working before I could recover my data. I finally was able to but it was not cheap!

Return service was excellent. I would have bought a computer but the sales service was worse than poor. So bad I dont think I will ever go back.