Customer Ratings & Reviews

Works as it should and have had no issues with it so far.

Not very mac friendly. Used for a short time before returning it.

will not back up anything tried manuel back up it will not work

I was very unhappy when I tried to use this external drive. It had no directions on how to use it and I couldn't get it to work. All that was included was a Technical Support, Safety and Warranty Guide written in English and many other languages. Thankfully my niece figured it out but it is worthless to me unless she comes over again. When it did backup my laptop there was no setting other than hourly or daily. I only needed to back it up once. Thankfully I have the One Drive which now backs everything up whenever it is changed and I don't have to fight with it or try to figure out how to do it. Not sure if Windows 11 is the problem as I've had the WD My Passport external drive before and never had an issue trying to use it with Windows 7 and 10.

It’s works just as you would think, I’m using it for my PS4. Although I can’t plug it in to a usb hub cuz it needs a direct connection

My WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption (Latest Model) in Red works well.

Does not work with older computer systems and you must download the drivers via internet

My favorite reason for buying the WD My Passport range versus any other hard drive is the encryption. You set a password to access the drive which is perfect for levels of security you might require.

Not thrilled that the connecting cable isn’t standard but it does work and I haven’t had any issues so far.

Purchased as a backup drive for work. Sometimes it works, sometimes it doesn’t. Unreliable is the best description.

Might have been great, but was sold to me as compatible with my device when it was not. Had to return.

Worked well for a time, then failed before a year was up. Used a data recovery firm after Geek Squad failed to recover data. Independent firm was able to recover some data, but not all. Only gave 2 stars because it did work for a time.

I bought this My Passport drive to transfer my financial data from one PC to another. Worked fine the first 2 times. A few weeks after purchase I went to add more data and the drive had failed. It's making a clicking noise, and now there's a warning message that Windows doesn't recognize it. BB states that it is out of the return time period, Plus I wouldn't return the drive anyway with all my inaccessible personal finance data on it. Disappointed. $80 down the drain.

said it was compatible for some MAC features but would not even show up when I plugged it in

I only wish that I could still use it, but I reformatted my pc and can now only use it through my network

Couldn't get through the setup. WD website locked out the device and provided no method to reset. Had to return item for credit and buy another vendor's solution.

Purchased two of these. I put my steam games on them so I could transfer the game from my main computer and my laptop. With in a week, I lost my entire library of games and my saved game data.

i bought this to back up my laptop.come to find out all you can back up is your cloud information.

even when I follow the proper steps to disconnect it from my ps4 it keeps saying you need to repair extended storage then it would say you have to format this again and everything you downloaded has to be deleted It literally only works once at a time never again I wish I can return this but I didn’t start using this till a month later that’s my fault for not trying it out though

This portable drive failed after 60 days of light use. I've tried using the Warranty process for WD before and it's not worth the hassle/time/cost to get a new crappy old tech portable drive. This is my last non-SSD hard drive. I've learned my lesson after three failures in the past 1-1/2 years with platter-type drives.