Customer Ratings & Reviews

Nice and compact. A little difficult to get the software set up properly

Very small and easy to use. Thanks for the Geek Squad help!

Seems to work as described. Although if you lose the cord good luck finding another one.

Easy to use and easy to store , easy to travel with and easy to clean

The drive is doing exactly want I wanted it to do and I am happy to have a little peace of mind with a good backup.

I can depend on this product as I have bought others and have been very happy with them. I also like that they come in different colors.

Very good drive. Would buy again. Great job for the money.

Great product works perfect with my Xbox able to run all my emulators

This portable drive allows me to work on photos and catalogue before doing addition back up.

Bought this to transfer data from a fried laptop. It saved the day and worked great.

It is nice to have an up to date back up for my data.

This product is one that I can depend on to retain my images and I like that they come in colors

Maybe I should somehow already know this, but I feel mislead. Although it states USB throughout the specs, there is no USB port on this device.

This one is STOLEN HOW and where is the Serial number

I purchased this external hard drive for my 2017 ASUS laptop. After downloading several games from Steam onto the hard drive, I safely removed it and kept it on my table for safekeeping. One evening, I inserted it back into my laptop to play the games only to find they all had been deleted. I was forced to reinstall several games. Two weeks later, I again plugged the hard drive into my laptop only to find that it was inaccessible and required reformatting, ergo I lost all the save data for my games. After hours of trying various command prompts, third-party software, and other solutions the hard drive was not acknowledged by my PC. Trying to use this hard drive has been inexplicably frustrating due to the fact that I lost several gigabytes of game data. Fortunately it was only video game data and not something more significant. I will not be buying a WD product again.

No where does it say the included software only supports 64bit windows...

Bought this product and immediatly went home and transferred all my videos from my SD cards to it (about 10 hours of footage that I needed) and wiped the SD's to reuse later, so all the videos were only on the Passport. I was going through the video files on the Passport and renaming them to easily find and use them later and then it just stopped working. After 50 minutes of the video attempting to load I forcibly shut the passport down and restarted the cumputer. Now it wont even register on the computer no matter what I do. So now I've lost all that footage which cannot be remade and have to pay $250+ to recover the footage. And I only had the product for maybe 2 hours.... I hope I can be reimbursed for the recovery but I'm sure that's high hopes that won't come to fruition.

I bought this hard drive barely a month ago. I've used it maybe 15 times. One day, I went to plug it in and it wasn't being recognized in my laptop. It would finally come up with an error message that read "Must format before hard drive can be used". I did not want to format it because I had some files I had not backed up so I had to take it to a electronic repair store who told me the hard drive was "toast" but they were able to back up the files. It will ultimately cost me more to recover the files than the hard drive cost and now I don't have a hard drive. Do not buy this product.

Can't get it to work. Have to take it into Geek Squad.

Garbage drive, garbage support. I bought this to have cross-platform support on Mac & Windows. Getting this to work on Mac Is impossible. The WD Discovery software installs but then I can’t get the Mac driver to install and I can’t format the drive. WD support has been all canned responses. Paragon, the driver publisher, took a week to get back to me and then sent me horrifically vague instructions. Don’t waste your time or your money if you’re not fully in the Windows eco-sphere.