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Customer reviews

Rating 4.7 out of 5 stars with 5101 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers are positive about the product's ample storage space, ease of use, reliability, and convenient size, often noting its good price. However, customers are negative about issues with the software and difficulties encountered during setup.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 5,101 reviews
  • Rated 5 out of 5 stars

    Amazing product and customer service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product I’ve bought! Amazing help from workers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD - My Passport 2TB External Portable Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great back up units . You have files you don't want to lose due to a computer crash ( believe me it's heart wrenching ) you owe it to yourself to get at ;east two of these .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better Hard Drive than previously owned!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase was a required one since my Seagate Hard Drive just failed. I had to pay for recovery of all data, and the WD brand came very highly recommended over others. Works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external, encrypted hard drive works as I would expect. Run the app on the hard drive to install the software to control the drive and the backup app to setup regular backups.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should not have to work that hard!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have Geek Squad download something in order to use it! Now it works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for All Backups

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th or 5th WD Passport I have purchased. Use for backing up laptop, storing photos & backing up DVR. No problems retrieving data or playing back videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid drive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great drive. Using it to backup my system with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External 2 T hard drive.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy to have an external 2 T hard drive for backing up my "stuff" on a regular basis.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK Backup Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this drive so that I could back up my laptop. It has done the job well and I can save all of my pictures and documents to it without any issues. It does not have a very fast transfer rate, but it gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good for Time Machine backups

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily reformatted to use Time Machine with the Macbook. USB 3.0 works through my hub which is fairly low power, no need to plug it directly to the computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tons of space!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had bought for my mother in law as her pc dod not have enough space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Meets my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used My Passport in the past and am please with how it works. It's easy to use and meets my needs for a large capacity back up drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD drives are the best.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had WD hard drives and only one of maybe 20 ever had an issue. But these SSD portable drives are outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice form factor, does what it needs to do. Does not get too hot during operation. Will update if issues come up in the future

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Past purchases of WD drives proves good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for purpose intended. Back up history for wife's HP Pavilion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice size and capacity

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be using this to store "annual" backups (of photos and documents) to put in my safety deposit box. Good throughput, even from an older (USB 2) computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    added encryption and backup software a bonus

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I specifically selected this drive due to the fact is also is bundled with backup software. Works great for a portable monthly backup drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saving laptop data to external drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed, great customer service, done in 1 day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WD passport 2tb portable hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WD passport 2tb hard drive works great. Needed to create Windows 10 back up to covert two hard drives from MBR to gtp format for windows 11.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like having extra cell and tablet power!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    During the snow it was so reassuring to have. I use them to power up my cell without fear of being unable to communicate in an emergency.

    I would recommend this to a friend