Customer Ratings & Reviews

Each WD Backup device I have purchased has broken. Something as important as a computer backup should be reliable. I give two starts only because the company would good enough to reach out to me after the first bad review, but the company would then only do a replacement if I gave them the broken device, which contained all of the work for my office. I had to therefore take the loss even though I had picture proof and confirmation it burnt out from a BestBuy technician.

I bought three of these for a project. They all worked fine on my old Windows 7 system, but I could not get them to work at all on either of my new machines (a minipc and a NUC) with Windows 10. I tried various things I found online and even submitted a direct request to WD technical support. Their response was completely useless - all they sent was how to find the online references I had already been through. I returned these drives. I did not need or want the hardware encryption anyway, but the price for these was a bit lower than others. So I bought three WD Easystore drives without the encryption feature and they work just fine on all my systems.

Bought to use with a MacBook before realizing wasn’t compatible easily with macs. Ended up returning for the same brand just max compatible and works great!

Greek Squad but data on my device but instructions on how to retrieve the data. Not an easy plug-in & you got what you are looking for.

Had this external HD for about 4 years and it stopped working before I could recover my data. I finally was able to but it was not cheap!

Return service was excellent. I would have bought a computer but the sales service was worse than poor. So bad I dont think I will ever go back.

Works as it should and have had no issues with it so far.

Not very mac friendly. Used for a short time before returning it.

It’s works just as you would think, I’m using it for my PS4. Although I can’t plug it in to a usb hub cuz it needs a direct connection

I was very unhappy when I tried to use this external drive. It had no directions on how to use it and I couldn't get it to work. All that was included was a Technical Support, Safety and Warranty Guide written in English and many other languages. Thankfully my niece figured it out but it is worthless to me unless she comes over again. When it did backup my laptop there was no setting other than hourly or daily. I only needed to back it up once. Thankfully I have the One Drive which now backs everything up whenever it is changed and I don't have to fight with it or try to figure out how to do it. Not sure if Windows 11 is the problem as I've had the WD My Passport external drive before and never had an issue trying to use it with Windows 7 and 10.

My WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption (Latest Model) in Red works well.

Does not work with older computer systems and you must download the drivers via internet

Not thrilled that the connecting cable isn’t standard but it does work and I haven’t had any issues so far.

My favorite reason for buying the WD My Passport range versus any other hard drive is the encryption. You set a password to access the drive which is perfect for levels of security you might require.

will not back up anything tried manuel back up it will not work

Purchased as a backup drive for work. Sometimes it works, sometimes it doesn’t. Unreliable is the best description.

Might have been great, but was sold to me as compatible with my device when it was not. Had to return.

Worked well for a time, then failed before a year was up. Used a data recovery firm after Geek Squad failed to recover data. Independent firm was able to recover some data, but not all. Only gave 2 stars because it did work for a time.

I bought this My Passport drive to transfer my financial data from one PC to another. Worked fine the first 2 times. A few weeks after purchase I went to add more data and the drive had failed. It's making a clicking noise, and now there's a warning message that Windows doesn't recognize it. BB states that it is out of the return time period, Plus I wouldn't return the drive anyway with all my inaccessible personal finance data on it. Disappointed. $80 down the drain.

I only wish that I could still use it, but I reformatted my pc and can now only use it through my network