Customer Ratings & Reviews

said it was compatible for some MAC features but would not even show up when I plugged it in

although the product itself is good, the set up and auto back up features are almost non-existent. Support on the WD website is a joke. Had I know how poor the set up would be, i would not have purchased it.

Purchased two of these. I put my steam games on them so I could transfer the game from my main computer and my laptop. With in a week, I lost my entire library of games and my saved game data.

Couldn't get through the setup. WD website locked out the device and provided no method to reset. Had to return item for credit and buy another vendor's solution.

i bought this to back up my laptop.come to find out all you can back up is your cloud information.

even when I follow the proper steps to disconnect it from my ps4 it keeps saying you need to repair extended storage then it would say you have to format this again and everything you downloaded has to be deleted It literally only works once at a time never again I wish I can return this but I didn’t start using this till a month later that’s my fault for not trying it out though

This portable drive failed after 60 days of light use. I've tried using the Warranty process for WD before and it's not worth the hassle/time/cost to get a new crappy old tech portable drive. This is my last non-SSD hard drive. I've learned my lesson after three failures in the past 1-1/2 years with platter-type drives.

too much trouble to adapt to Mac with reformatting

Works okay. Had issue downloading a few item. I don't know if it is because i'm using it on my PS4.

Title pretty much says it all. First time having bad luck with a portable HD of any sort; two different computers wouldn't recognize it and going into the Control Panel it was described as unrecognized and corrupted...so, back to the store it went. Hoping to have better luck later on.

Internally it seems to be a 5400 rpm hdd, so it's a bit slow, but it's decent value for the price.

It does work as it was intended to work, nothing very fancy.

Best Buy Tech told me Passport 2 TB was plug and play for PC and Mac. It's not. It's only plug and play for PC. You have to download drivers for Mac which didn't work and would not transfer files or pictures. Returned it. Got a Seagate from another source and it works great right out of the box.

Non Intuitive, hard to obtain support for the non-gamer, everyday pc user

Wasn’t bad for the money but seemed kinda slow compared to my seagate external

Ok product ...not as good as some other drives. Bought another from Apple.

Was put into service as a Windows backup drive. Failed after a week. First WD drive I ever had fail like that. Going to ask for replacement. Hopefully the replacement will be OK. Will re-review replacement.

While having several other versions of a portable hard drive and even other passports, upset that this device failed after about 3 weeks of use. My information is no longer retrievable on this device. Frustrating in that it was purchased to house multiple backups of previous jump drives.

It’s just ok. The drive is already making noise after about a week of use.

I have bought 2 of these in the last year. They seem to randomly stop working after a while. Never dropped or banged around, just stopped working for seemingly no reason. I had a friend say his did the same thing. For the price im sure there is a much more reliable product from another company.