Customer Ratings & Reviews

Bought this for my wife to store work files and it went dead within a year. Am currently waiting on a warranty replacement and we'll see how #2 lasts. Probably should have spent the money on SSD.

Super lag but it works just fine. Get ready to annoyed by this passport. After connecting it to the computer it will test your anger management. Lol

Made a high-pitched noise upon installation. May have to return it. Could be a one-off, so can't really accurately judge the product at this time.

OMG I hate this thing. Installing the software was a pain because their site was down on a Saturday afternoon. Can't the entire installer fit on a 2TB drive??? The real reason for this review is that a backup can NEVER run on it's own because the moment it encounters a file that's in use, the entire job stops and waits for user input on how to proceed. My last drive was a Seagate which failed after a few years. I should have stayed with them.

I had to buy a replacemt within 18 month, it gave out out of nowhere! Hopefully it was my fault and not a problem with the way it was manufactured.

Does what it is supposed to do. No errors, easy setup and fast read/write to disc.

The hard drive fell once without it disconnecting from the cable and it does not work anymore. Very cheap and delicate. Will never buy another WB product again.

This broke the first time I used it. I tried to get ahold of WD to replace it with no luck.

The WD external drive stopped backing up after two months. Taking it to Geek Squad - they can fix most problems.

Not compatiable with Mac downloaded the driver and opened it only for it to say it no longer works with Mac

Great for backing up my old computer data and transferring to my new computer

Compact, fast and efficient storage technology. Satisfied with purchase.

I am impressed with the data storage and it is easy to transfer my data.

This drive failed within a year and it's going to cost me $1007.00 to recover the data if they can even do it! I should be reimbursed for this drive since I've been a member since 2019 a Total Tech Member pretty sure I have been one longer than that.

It is not for lack of trying...I spent a whole week trying to backup my Dropbox files on the WD Passport but it never fully work. It would start the process with a few random files but then it stopped. I tried reformating the drive several times, I uninstalled the software and and reinstalled the software, I even called customer service who was not much help, nothing worked. That's too bad I was really looking forward to keeping this little guy...I see a lot of 5 stars reviews online, good for them...maybe the issue is with Dropbox specifically, I don't know.

Terrible. It broke in the first year. Small, but not durable, Files were not able to be accessed in the first year. So disappointed.

Not reliable. Lost all my information. Worked well first but not functional anymore within a few months

I was told this would back my files up to the Passport and to the cloud. It does not back up to the cloud I found out when I called in. It did back up the files I wanted manually but it won't do the automatic back up like it is supposed to. I will have to call in to WD again. I did have another WD product and was not satisfied with that either. This will be the last one.

Great price, great value, great product from a great company

I told the Best Buy salesperson we have a Mac. Said this would work to make backups. It did not. Make sure to get the my Passport for Mac. That one works with a Mac very well.