Customer Ratings & Reviews

I would’ve given this zero stars if I could. The hard drive died on me two days after I bought it. I returned the Best Buy for a refund.

I have had this drive for 4 months, no problem with it then randomly after 1 week it just no longer is recognized by anything anymore and just gives an error.

Bought it for the ps4 worked good for about two weeks. Started needing repairs once in a while. A month out and it constantly needs repairs and reformats. Turned off the automatic sleep setting on the hardrive using a pc, still has issues. Probably works great as a normal pc external hard drive.

I brought it home and put lots of valuable data on it and it tore up the next day. There was no way to get to the data. This is just my experience. I’m sure it’s a fine product but the one I got was not.

Had to return. Wasn't working when i bought it for a friend.

I had bought 2 they both broke withing 5 months. i do not recomend these.

this carp product will annoy you. In week two it failed to open. I freaked out big time, because I had a lot of information stored in it. Then for magical reason, it worked again. Now it seem to work, but I can no longer trust this crap and had to buy store again from cloud.

I was able to add several GB of data from old computer stored it back in its box, but when connected to new computer it worked for an hour before the computer would stop recognizing it. Must not be a good design.

Do not buy this product, had for 2 weeks before it crashed and I lost everything; schoolwork, photos, and videos, everything I had on it. DO NOT BUY! WD can not recover you're data and you have to pay again for a possible used one for replacement to your new one!

Stopped working already, well failed just about a month after purchase. I/O error and drive not initialized all of a sudden, nor will it. Of course it was college students weeks of work locked up on there.

It has been 2 weeks and for my disappointment, it just stopped working. I was taking a good care of this but, for my disgrace.. is has stop working... very disappointed.

was unable to connect the unit online it would update. Failed after many attempts including with Western Digital so ended up throwing the MY Passport External Drive into the garbage.

I bought this about 2 weeks ago and it is no longer working. Do not buy it since it’s trash. I should have researched online and there are a lot of issues with WD passport which you can look up on YouTube. Never buying WD products again!!!!!

Tried to backup my iMac ... The WD My Passport started making clicking sounds after less than 2 hours of attempting to back up photos ... What a WASTE & DISAPPOINTMENT ... DO NOT BUY!!

Bought a brand new unit and it was defective right out of the box. First thing I did after I opened the item was plugged it straight into my PS4, and it said it was unable to format the device because there was corrupted data on it. How?

Missing an instillation guide and is no longer supported by Western Digital. Unable to activate — what a waste of money! Too bad I waited so long to install it. Lost my money on something that won’t work.

Bad experience. Stopped working and had hardware issues within a few months of use. Very disappointed. There was no way to do a hard reset either. Rotten.

During product registration, I received a notice that Western Digital will no long offer support.

Bought this for additional storage and did not need it until today. It doesn't work, and I missed the return window. Thought I could rely on WD products...

Have no idea if component works. Geek Squad made me purchase an external drive and then informed were not capable of repairing laptop...which was purchased at BB. Recommend I go somewhere else. Not a problem!!!