Customer Ratings & Reviews

If you need slower but higher capacity external drive then these units that are not SSD are acceptable but don't compare the transfer speed to an SSD or NvME drive.

My WD - My Passport 2TB External USB 3.0 Portable Hard Drive with Hardware Encryption (Latest Model) in Red works well.

Price was not bad. Small and holds much data. Hoping the recovery and quality lasts and can count on the product for years.

I have bought 2 of these in the last year. They seem to randomly stop working after a while. Never dropped or banged around, just stopped working for seemingly no reason. I had a friend say his did the same thing. For the price im sure there is a much more reliable product from another company.

Does its job. Good size, easy to carry around. Nothing special.

While having several other versions of a portable hard drive and even other passports, upset that this device failed after about 3 weeks of use. My information is no longer retrievable on this device. Frustrating in that it was purchased to house multiple backups of previous jump drives.

Had to call support to help set up. Once we got it set up it was pretty easy to use.

Bought this 2 days ago. HD was working well until tonight. Was playing Heroes of the Storm. Had 2 more games stored in the hard drive. Just now it stopped working and made weird noises. Does not show up in my computer but the computer recognizes something is connected. returning tomorrow. very unhappy.

Have to set it up when I need it. But looks cool. We shall see

Says you can add extra space to your PS5 but it doesn’t add any extra storage. You can only save old games and you would have to download them off of the phd so you can actually play them.

I thought I could use a password but I have not been able to. :-/

Now and days this is as basic as it gets. Nothing special. Does the job.

This is my second external within a couple of months. The other one just stopped working. Gladly I had purchased the extra $15 replacement plan, so I was able to get this one, with paying another $15 of course. Guess they don't make them like they used to! :(

GOOD QUALITY! EASY TO USE! RECOMMEND TO BUY IF YOU NEED IT.

OMG I hate this thing. Installing the software was a pain because their site was down on a Saturday afternoon. Can't the entire installer fit on a 2TB drive??? The real reason for this review is that a backup can NEVER run on it's own because the moment it encounters a file that's in use, the entire job stops and waits for user input on how to proceed. My last drive was a Seagate which failed after a few years. I should have stayed with them.

Super lag but it works just fine. Get ready to annoyed by this passport. After connecting it to the computer it will test your anger management. Lol

The hard drive fell once without it disconnecting from the cable and it does not work anymore. Very cheap and delicate. Will never buy another WB product again.

Speeds of only 90MBps - Takes time to open photos and videos. My 10 year old Hitachi hard drive is faster than this at 7200rpm/130MBps. This is sad given how new this device is and how good the reviews are, dont get this for any sort of media storage/game storage. An internal hard drive for games is cheaper and faster than this

It is not for lack of trying...I spent a whole week trying to backup my Dropbox files on the WD Passport but it never fully work. It would start the process with a few random files but then it stopped. I tried reformating the drive several times, I uninstalled the software and and reinstalled the software, I even called customer service who was not much help, nothing worked. That's too bad I was really looking forward to keeping this little guy...I see a lot of 5 stars reviews online, good for them...maybe the issue is with Dropbox specifically, I don't know.

Broke after a couple of months of use, before then it was working perfect. A slight increase of pressure on it destroyed it from working. Wouldn't really recommend.