Customer Ratings & Reviews

I was told this would back my files up to the Passport and to the cloud. It does not back up to the cloud I found out when I called in. It did back up the files I wanted manually but it won't do the automatic back up like it is supposed to. I will have to call in to WD again. I did have another WD product and was not satisfied with that either. This will be the last one.

Hi everyone, everything was perfect! Really easy to use.

We really needed some extra storage & bought this so we could use it for different devices and holding games. I was able to install ESO on it and after playing for 30 minutes the next day, it kept saying "fatal hardware error" Don't buy this. You get what you pay for. Shell out more money for something better that doesn't die in 24 hours.

I bought this product thinking it was gonna be a great resource to save my extra files on…. I was wrong it randomly stopped working after not even 3 full months. Now I’m in the process of data recovery and having to buy the hard drive I originally wanted but was out of stock in my store at the time of purchase!

Unfotunately the transfer cable that came with it did not work, usb end seem to be too large. once i ordered another cable then it worked correctly

Bought to use with a Mac. Made sure to format it for the Mac and a few months later it stopped working with what Mac. It’s corrupted.

Not much of a fan. When I wanted to remove from device ...it won't leave.

I have a Macbook Pro and it kept freezing when I was transferring my photos and files into Hard drive. I had to type in a password every time I opened the device. Usually that would be great but for when using at work it becomes a drag to type in password.

Most Frustrating device I ever purchased. There are no instructions for operation. The Manual is on line but provides no insight in operation. It seems to be intended for 24/7 usage i.e. not for the occasional backups. Retrieval of files is impossible. Files downloaded for saving are in mystical format that is not what you need. For my purpose, Seagate is a better option.

It seemed to work great. However less than a year and it already crashed on my. It's only halfway full. I use it as an archive for family photos after 9 months it stopped working. Luckily I have all those photos backed up elsewhere but it's frustrating and scary I almost lost all those. I'll never buy another WD device.

Bought the USB-C to HDMI Adapter that was recommended by the store attendant and it was not the right one at all. I figured it might not be the correct adapter as the person I spoke to just said, "Here, it's this one" without really listening to my information about the monitor and laptop I am using it with. Have to make another trip back to Best Buy to return it.

This is my second drive back to back I've purchased and failed, these Passport drives are awful and I do not recommend unless you want to give free money. Second WD drive to fail within months of purchase. These drives are horrible

Stopped recognizing and would only show “fatal error “ when trying to troubleshoot. Lasted about 2 weeks. I kept meaning to return but so busy at work kept forgetting. So now I own a red paper weight I’d be willing to sell you cheap.

This stupid thing keep bugging out I should have went to GameStop

I own other styles but this one stopped working after a few months.

Purchased two of these. I put my steam games on them so I could transfer the game from my main computer and my laptop. With in a week, I lost my entire library of games and my saved game data.

Had to return. Wasn't working when i bought it for a friend.

Bad experience. Stopped working and had hardware issues within a few months of use. Very disappointed. There was no way to do a hard reset either. Rotten.

During product registration, I received a notice that Western Digital will no long offer support.

It has been 2 weeks and for my disappointment, it just stopped working. I was taking a good care of this but, for my disgrace.. is has stop working... very disappointed.