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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5093 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the My Passport 2TB External USB 3.0 Portable Hard Drive for its ample storage space, ease of use, and reliability. The drive's compact size and reasonable price are also appreciated by users. However, some customers have reported issues with the WD software installation and initial setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 5,093 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy software installation and use. Plug and play use has been great.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Better than my hard disk drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this hard drive few weeks now to download my Native Instruments. So far, it's been running pretty smoothly. I would get a travel case for it. I will update...

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Robust unit

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for PS4 and now also used on my new PS5. This is absolutely silent and very durable. Been toting it around in my school back pack all year and still works like day 1.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works as intended, affordable storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I was looking for external hard drives on best buys website, I had used the filter tab to select solid state drives. This was listed in that category. However, no where on the item description did it say it was a sdd, and that is my fault for not being more careful. Ended up buying it and when I first used it to my surprise it was just a traditional hard disk drive. It wasnt a massive let down being as this is fairly affordable and again I should have noticed for the price it was too good to be true. Now to the actual product; it works pretty well for a 2.5" drive. It loaded my games fairly fast and read/write was fairly decent as well. The built in software works great too... During the covid 19 crisis and everyone working from home, portable storage is almost impossible to find locally which was also a battle to find one in stock anywhere. All in all I would recommend this to anyone who is looking for affordable storage on a budget.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    The best external hard drive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy I purchased this. The storage and security is phenomenal.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Nice hard drive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great compact, high capacity, fast hard drive! Runs quiet, runs from just a usb hookup, high capacity. Has been working great since I purchased!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    EXTERNAL DRIVE IS PERFECT FOR EVERYDAY USE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THESE LITTLE EXTERNAL DRIVES.. MUSIC MOVIES WHATEVER THIS IS MY 4TH ONE AND WILL NOT BE MY LAST UNTIL THE SSD COME DOWN IN PRICE

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great back up disk

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes a great backup disk. It is compact and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the quick response when moving files from computer to this. Quick and easy. The store rep suggested this partition item, and so far I've been very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WD - Passport 2 TB works great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this device to do my backups for computer, including a lot of photos. The Passport is easy to use, installs instantly, and fills my need.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth the Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portable Hard-drive is fantastic. It has good safety features to prevent others from accessing without your permission. It's small and very travel ready. So far I'm very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Western Digital Products are affordable & durable!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A worthy investment. Most of my drives have been WD over the years, and my longest external lasted over 6 years. Take advantage of the price here as you are getting quality to boot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable, fair warranty policies, customer sup.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My fav brand for years. Tried Seagate and resulted unreliable, prone to fails, HORRIBLE and Unacceptable Customer Support, Hidden, deceiving and shaming return policies. Had Seagate lasting within deceiving Manufacturing warranty, stopped running locking thousand of of my photo collection. I worked in IT for years and never had problems with WD products. Do yourself a favor have a couple of WD and make duplicates backups,,just in case one fails.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    does a great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this around Christmas and wasn't sure it would store everything on my computer that I needed to store but it did. I use this as an additional back up and can take it with me anywhere,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a good portable hard drive and this one by WD did not disappoint. I will definitely be buying on of these again when i need one.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Portable back-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this unit for my wife and hope it will last her long enough to serve her needs for several years. She's only had it for a month and seems quite happy with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Gets the job done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it’s job! I am not “techy” by any means and this was super easy to use. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Ps5 storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it needs to do, works very well so far, love the color!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    PS4 extra space

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a 500 gb playstion and I could download all my games so I dicided to give this a try and now I could play all my games in my system and the memory card is so small easy to hide

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Good HDD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a hard drive. Be nice to it and it will be nice to you. The usb 3 connected to my NAS was speedy and reliable. Easily recognized by all my devices I plugged it into.

    I would recommend this to a friend