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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 5093 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the My Passport 2TB External USB 3.0 Portable Hard Drive for its ample storage space, ease of use, and reliability. The drive's compact size and reasonable price are also appreciated by users. However, some customers have reported issues with the WD software installation and initial setup process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 5,093 reviews
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great External Drive at the right price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 TB for $69 on sale! How can you pass on that deal? The drive is light weight and much thinner than other drives I have owned. Would definitely buy again at the sale price.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    External Hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!! Has plenty of storage space for me now!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Portable Hard Drive

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son made this purchase for its portability. For different programming he wanted to consume his memory so he uses the portable hard drive consistently. I recommend this!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    More space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved it....He said it was exactly what he needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This drive is great.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this as an upgrade for an older version of a WD My Passport, it works great and provides us with assurance that our photos and documents will be safe.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good for back-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Good size for backing up music from keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good external hard drive. Portable adn fast usb 3.0

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    WD-My Passport

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I downloaded the correct software it has been great. with 2TB I should never run out of space.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was absolutely the best price out there for 2TB. Being able to check in stock and receive it quick is also a huge plus when you’re ready to back things up.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Easy to use external hard drive for my Mac book pr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This external HD was just what I needed to get more space on my laptop. A few years ago when I brought my Mac laptop memory wasn't the main focus. Now I wish it had been. The passport extetnal HD I recently purchased from Bestbuy fits my needs perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    A necessity!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had just purchased a new MacPro and needed a new back-up. The Passport couples with the Mac. No steps to activate. Plug the Passport in and it starts backing up!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it needs to do. No problems at all. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Best Buy Employee

    Rated 4 out of 5 stars

    Great Hardrive

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Works perfectly and is very easy to set up. The only downside is the USB-A port that it uses. Would be nice to see a USB-C port.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Pretty nice External Storage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tranfers files fast , easy setup and samall enough to be portable !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great portable storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable storage, easy to use. Plug and play. Although, I wish it came with a pouch for easy storage and carry. No issues so far. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    WD Passport

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used WD passports for a long time. I always wait to get them on sale. I use a ton for backing up my data and have found them the most reliable for me.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Awesome external drive for PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, small, easy to use, pretty much plug and play. I'm using for my PS5. Plug it in, format the external drive, and ready to store ps4 games on it. Amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Lasted a bit up to 1 year

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had used this for about 10 months for my laptop. It gave me pretty fair write and read speeds, didn't corrupt any data. But, it gave out after being connected to a brand new PC. And I couldn't find a way to retrieve any of the data. Not sure if the device switch killed it, but it was alright while it lasted.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi JordanKC, We're sorry to hear that the drive did not meet your expectations. We understand how frustrating that can be. If your product is still under warranty, we would like the chance to make it right. Please reach out to our support team by opening a ticket at (https://support-en.wd.com/app/askweb) so we can look into it and explore a possible replacement (if needed) or a solution for you. WDConnections

  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Excellent hard drive!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace a failed Seagate drive. I have another WD drive that has lasted me a good while now, so went with them again.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Works great with my Macbook

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You have to adjust the settings in order for it to communicate with iOS, but you can easily google how to do that and afterwards it worked great has plenty of storage.

    I would recommend this to a friend