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Customer Ratings & Reviews

Your price for this item is $119.99

Customer reviews

Rating 4.8 out of 5 stars with 4305 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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98%would recommend to a friend

Customers are saying

Customers frequently mention the ample storage, ease of use, and reliability of the My Passport 4TB External USB 3.0 Portable Hard Drive. Many appreciate its compact size and the fast transfer speeds offered by the USB 3.0 connection, while some find the included software less than ideal and have noted minor design preferences. The price-to-performance ratio also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 4,305 reviews
  • Rated 1 out of 5 stars

    Never got to use it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out the box, it started clicking. wouldn't mount. finally got it to mount after several tries and copy data to it. Wasn't successful. I have owned other WD devices and this one is fit for the garbage. worse buy ever...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WD - My Passport 4TB External USB 3.0 Portable Har

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Either I'm not that tech savy but connected this hard drive to my MacBook and tried to load all my photos. Nothing happened! I'm still trying to get it to work. I usually try to give good reviews to everything but not this hard drive. I would not recommend it to anybody!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with your WD

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't last! the indicator light comes on to tell that it connected but I can't access the contents! I have wedding pictures in there so I don't know how to solve this problem with my customers! I regret buying that.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lasted about 18 months.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a little over a year and a half. Then it was suddenly unable to read any of the games on my PS4. Lost a lot of time and effort.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    FAILED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry best buy, but I looked into this hard drive and was looking forward to using it but it failed. Straight outta the box it failed and wouldn't even format correctly, non functional.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money. Hard drive failed after 30 days. It started making a clicking sound and now I can't get any data from it!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought my Passport in February, broke in March. Wanted me to reformat everything and then it would not let me. Don't store anything valuable on this drive long term.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not work.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in and computer did not recognize. Brought into store and Geek Squad could not get it to work on either PC or Mac.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    WD External harddrive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    unfortunately it gets one star it wouldn't format and was completely unusable, could be I just got the lemon of the bunch but it wouldn't function at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ext HD for Windows XP

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman sold me an EXT HD that does not work with Windows XP. I had to return to store. I would recommend this HD, but not for Windows XP.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will never buy wd brand again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fell over one time never worked again an lost tons of info I mean tons solid state drives are the future no moving parts is the way to go

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Casing too large

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like this new version portable hard drive. Case is larger than previous style. Cable plug is not a good fit. The only thing I like was 4TB size.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not user friendly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had great expectations but was very disappointed . Not user friendly with directions

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor reliability

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used twice and crashed. Luckily it was backed up. Had hours of video and sound files. Poor reliability.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I hope you have better luck than me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke down after a few months. I should have gotten then extended warranty.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Error message was given that the device was defective when it was connected to the computer. Returned item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    died

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    literally fell over on its side from frame a stationary postion, all data lost

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 2 months it stopped working connected to Xbox

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it. Worked ok transferring the first TB then started erroring and locking up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unfortunate purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was my replacement to the original one. I only had it for a few months.

    No, I would not recommend this to a friend