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Customer Ratings & Reviews

Your price for this item is $67.99
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The comparable value price is $79.99

Customer reviews

Rating 4.8 out of 5 stars with 736 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers are enthusiastic about the My Passport for Mac hard drive's ease of use, ample storage capacity, and compatibility with their devices. Many appreciate its compact size and find it to be reasonably priced. Positive feedback also highlights the drive's performance and the speed of its USB connection. Overall, the product receives overwhelmingly positive reviews.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-736 of 736 reviews
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not need and ended up returning. Only needed to back up Mac but didn’t need it because it transferred over to new mac

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used for at least four years a 1 TB model of this drive, so I decided to pick the same brand for a larger 2 TB model. The first backup of my laptop worked fine but then I was unable to save photos to the drive the next time I used it. And also I couldn't shut the drive down and eject it. While I like this brand a great deal, I had to return this item. Hopefully this was just a "lemon."

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dies within 2-3 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd WD Passport purchased. Both have now failed less than 3 years after purchase. They just quit working and no way to retrieve the data from it. I thought the first time was a problem with the transporting of the drive, but evidently, this is just a problem with the My Passport. I'll never buy one again.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Backups take days

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Backups take more than 24 hours, very inefficient and no instruction comes with product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive and complicate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not been able to use this device due to some conflict with my computer. I thought was just plug in and use but you need to download a few EXE programs to use this drive and their website doesn't help.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is not user-intuitive or communicative. It made one full backup, and ever since that one it won't complete a backup.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    At least it served it's purpose before it died

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never been a fan of WD, but I bought this drive in a pinch when we were out of state and it was the only option. It failed after about a month and it was barely used....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Mal function

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a new one and the HD is crashed. It took me some time to try it and now the store cannot change it. Now I don't know what WD will do to fix it. I do not recommend WD.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I am reluctant to even give this a 1 star rating.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given it a 0 if that was an option. No way to use it without the driver... and drivers were not anywhere that we could find. Best to have bought a thumb drive.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesperson said it was simple to install, basically plug and go. Not true! I still cannot get this connected to backup my computer.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Click click click

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive crashed on the third use after 3 months. I sent it in for a replacement. We'll see how the next one does.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It stopped working after less than a year and all of my sons baby photos got erased

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Quick and easy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my Xbox One to clean up some storage space. Gotta say I'm pretty impressed. Its quick and easy to set up and use. All I had to do was plug it in to my Xbox, format it for games and apps and I was ready to start transferring games. You can use it to back up your games or you can transfer games/apps. It is fast at transferring and copying also. I would definately reccomend this product for storage expansion on Xbox One.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good external ssd drive for Macs, Only flaw us the plastic casing, wish it was a more sturdier material

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    MUST buy for the ps4

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are like me and you have too much games in the PS4 you will need this, with this you don't longer worry about what games you have to delete in order to gain space.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently bought this and it works great, I can't believe all of this storage (2 terabytes) fits in a small little box.

    I would recommend this to a friend