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Customer Ratings & Reviews

Your price for this item is $100.99

Customer reviews

Rating 4.7 out of 5 stars with 1138 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,138 reviews
  • Rated 3 out of 5 stars

    My Passport Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, very slim in design, comes with USB-C

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Compatible with Galaxy Tablet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was not able to load an use on my Galaxy Tablet. Tried to reformat and still didnt work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Type C Connector - Yay !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally a laptop backup drive with a Type C connector (and included adapter for Type 3)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seems to be great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is working very well so far. it is smaller than I expected, but then 4K of core would have filled a phone booth when I was in college. Good buy for the price, I think.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samnfloyd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed this to store all my important photos and various information.never disappointed when dealing with Best Buy

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    hunk of junk

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible... fails to work consistently. second time I have bought this product and is just terrible

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Practical

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very easy. It's average and does what it's supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Hard Drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Western Digital is by far the best hard drive. It is very reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. It’s compatible with my macs Time Machine.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    bad External hard drive.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It keeps losing the connection with the computer! don't but it

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi MikeZ, We are sorry for the inconvenience caused to you. We recommend you to try different USB Port, cable and computer to isolate the issue. If the issue persists then please open a support ticket at https://support-en.wd.com/app/askweb to elaborate on the issue with possible error screenshots, our support team will get in touch with you at the earliest. WDConnections

  • Rated 2 out of 5 stars

    Back up hard drive.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No idea how to make this back up work. Thought instructions would be in the box, but they were not .

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy to back up my computer when I had it worked on. I was a waste of money. You should use your own stuff to back up my stuff when I get my computer worked on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t last a day

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not easy to use as the software never worked. Later the same day the whole unit died

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Early arrival

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The external drive came two days early. Many thanks. I shall shop here again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Difficult set-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to set up. I had tech support for 2.5 hrs on the phone and they still could not help with the set-up. They had to escalate this issue to another Tech support person which I never was connected to. I was placed on hold for 45 minutes to be connected which never happened.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    WD drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reads and writes fast, works well. Good metal construction

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    max

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this external portable hard drive has really exceeded our needs and then some I would recommend to anyone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Brian D.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned the Passport Ultra 2TB External Portable Hard Drive as I unable to understand and follow the instructions for installing the item. I found the Microsoft cloud backup was easy to install and works well.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    WD - My Passport Ultra

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size portable hard drive, USB-C makes transfers fast.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    External HHD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with My passport 2TB External Hard Drive has been not good, and I faced problem to store the data.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hello MohammadZ, We are sorry for any inconvenience caused to you. We would request you to open a support ticket at (https://support-en.wd.com/app/askweb) so that we could troubleshoot the issue and assist you further accordingly. WDConnections