Customer Ratings & Reviews

Worked well moving from an old 2010 passport from WD.

Excellent customer service and the product is perfect.

It is a great portable hard drive. The encryption on it is very nice as well. I have almost 2200 movies on it plugged into my router to run Plex off it, and it does it well. USB 3.0 is dumb fast, I hate waiting and the is very little wait with this drive. The drive is small and light, so portability is easy. Also, works great with Mac, Windows and Chromebook.

Brought The Drive to replace older drive and to extent space on PS4

Currently using it and so far no issues. Would highly recommend!

I am very satisfied with this item because is very functional.

Just what I needed and priced right. I recommend it.

Just what I needed and I git a great price for it.

The back up lumps everything together Hard to locate a particular file

As stated, a great external hard drive for storage.

Loved the product ... has USB C and USB 3 cables ...

Great usb C drive. Comes with USB A adapter in the box.

Great value, easy to use. Case feels high quality!

I thought this drive was just what I needed since I was limited on USB 3 ports and had a spare USB C port, which this drive uses. Unfortunately, it failed in just 2 months. I was using it as storage, not for a backup so I will have to dig much data out of my back-up drive.

i need help i don`t know how it works can you help me

I was never able to successfully install it on my PC operating under Windows 10. And each of the help email correspondences came after 24 hours and their solutions didn’t work. So I returned it.

Way to slow to backup a large capacity disk drive. My 1.3 Tb took almost 12 hours to run a backup. OK for spot use such as backing up individual folders. With all the Covid worries, it wasn't worth risking my life to return the item at the store.

stopped working after 9 months had to spend hours trying to retrieve the data, still haven't found a solution.

I returned this external drive because it needed a tech savy genius to adapt it to a mac. I bought two different ones and returned both. I discovered the other Best Buy in my area carried specific drives for both macs and windows systems. What a concept! Guess which store got my business.

I got the My Passport Ultra for two reasons: 1. to make a copy of the numerous files (music, photos, documents) on my home laptop so I can delete the ones I no longer use, but am too afraid to delete in case one day I find I might need them. I have had my laptop only 18 months, but already it is creeping up to capacity on file storage on the hard drive. 2. I frequently bring my work laptop with me home or when I travel in order to have access to files I want to continue working on. My work laptop is a workhorse, and weighs about as much as a Clydesdale! By saving the latest versions of the files I recently modified, all I have to do is drop this in my purse and go. It is about the size of a deck of card and only weighs 8 oz. Strengths: The setup is simple with plug-n-play installation. It runs on a Mac or PC. It is quiet and doesn’t vibrate when backing up files. The feet on the bottom help in grabbing onto the surface and avoid sliding across the desk/table. It is easy to update files you have worked recently on. You are prompted whether or not to replace a previous version of a file. The file transfer speeds are fast and reliable. I backed up 2 laptops with huge amounts of files, photos, videos, and music. It took a lot less time that I expected. The blinking light in the front shows when it is transferring and will turn off when you have ejected the drive. The My Passport is fairly light (8 oz), being small enough to fit into a purse or carry-on for travel. The best thing about this is I no longer have to bring two laptops with me when I travel. That just saved me 10 minutes in the TSA line at the airport to remove and put back into my carry-on one of the laptops. The USB A and USB Type C compatibility is great as I have both connections with my laptops. Even more convenient, it is just an adaptor versus another cable that you just end up losing. It has the ability to import files from cloud storage and social media, it offers password protection, a 3-year limited warranty, and more. 4 TB is H-U-G-E. I moved all the files from two laptops and I still have 3.34 free of 3.63 TB. Unbelievable! The My Passport Ultra is a super fast, large capacity, portable hard drive at a very reasonable price…and a no brainer purchase.