Customer Ratings & Reviews

it's OK do the job not expensive for extra you can have it

It is good, but did not fit the requirement of what I needed

Nice product overall very satisfied with the quality.

An excellent product for when you need to take data on the go.

This is my 5th one purcjased. They had problems with plug that i thought was fixed but now it is internal partition problem and will not open. I am going to lose 15 year of work data due to this issue.

This would be a lot better with instructions. There is none

I took 1 star because it was not already for apple OS

The WD 'MY PASSPORT ULTRA" is a sleek looking 4 TB drive (also comes in 2 TB but I have the 4). It is just under 21 mm thick. It comes ready for USB-C and 3.0 with a small included adapter. I like that it comes with a limited 3 year warranty. If you have both a Mac and/or a PC, you can switch back and forth with no problem and back up all your data. The included software now works with several cloud-based storage, such as Google Drive or Dropbox. Additionally, you can encrypt your files with 256 bit AES Hardware Encryption. As a benchmark, I transferred an 18 GB file from my PC to the Passport with USB-C (3.0), and it took 2 min 37 seconds. It was BLAZING fast. Transferring back from the Passport to the PC was slightly quicker, at 2 min 33 seconds. Overall, extremely satisfied.

This device certainly has a lot of storage, but it costs more than it should. I bought the priciest one with features I probably didn't need. I recommend buying the cheaper version.

I was very happy with it first year. However, it stopped working, basically not communicating with my PC after nearly 1.5 years. Don’t know how to retrieve the backed up data on it.

This product has already been dropped by manufacturer customer support. Lost access to thousands of files. Furious!!

The USB port broke off in my computer and caused a short in the system.

It's pretty slow, but that's to be expected for an HDD of this size. I haven't had any R/W problems so far.

I bought this for business use after already owning two WD 2TB SSD units. The 2 TB units worked fine, and I actually wanted to buy a 2 TB unit again, but my local store was out of stock. So, I purchased the 4TB unit on the eve of a business trip. Well, I connected the drive to my laptop and got nothing. The laptop didn’t recognize that a drive had been connected, and the drive had the dreaded slow, steady blinking light. I later tried connecting to two other computers with the same results. I also tried different USB cables, with no change. So, needless to say I was terribly disappointed, and to make matters worse I had to purchase a replacement drive at a significant cost (no Best Buy near my trip location). When I got home, I immediately returned the drive to my BB store for a refund.

When I go out to shoot photos with my 36 megapixel Nikon D800, I shoot a lot. So much that I have had to carry multiple 1 TB hard drives to transfer all my files so I can reuse my SD cards. Now with this 4TB portable, I can transfer thousands of photos and videos and still have room for whatever comes along. This drive is one of the first portables to come with the new USB-C jack so I can use it with my new PC laptop which only has USB-C or with my MacBook Pro (an older model) that only has USB 2.0 by using the cable with adapter plug that came with the drive. The drive is about 1/2 inch shorter but slightly thicker than my previous portable hard drives. Using the new USB-C interface, the transfer rate is much faster than before. The design of the drive, not that it matters to the functionality of the drive, is very modern looking with a very professional looking silver cover rather than just a solid black box. The drive came formatted in the NTFS format but since I use it for both my PC and Mac, I reformatted it to ExFAT so both OSes can read and write to it. The drive comes with software installed on it for both Mac and PC that will help you format the drives and turn on hardware encryption. If you plan on reformatting the drive, remember to copy the software to another drive before formatting this one or you will lose it (you can always download it from the WD website I suppose). Of course you could always us the drive for your desktop computers as well to backup your internal drives or just use it to store 1000's of photos, music, movies etc. and take them on the road with you for a long vacation. When I go out on a pro photo shoot, I always carry 2 drives with one backing up the other and carry one in my luggage and one in a pocket or in my car. Just in case something happens to one, I know I will always be able to come back with my valuable photos.

The drive itself is nice but security can be a concern in a multiuser environment. Read / Write speeds for me are only limited by the hardware it is connected to. 4K video plays instantly with no delay whether connected via USB 3.1 or 3.0. It also connects via USB 2.0 with no issues. The file transfer speeds are just slower at 2.0. The size and weight are reasonable considering it has a metal housing. My older Passport model was comparable to the size of a smartphone and could easily fit into a pocket. The new model is about twice as thick so that is no longer an option. But this new model has a much larger capacity and much faster performance. The drive comes with software that gives people the option of automatically unlocking the drive when they log into a computer. It says that it is limited to the specific user. However, once the drive is unlocked, there is no way to lock it without ejecting. If someone else logs into the machine while the drive is unlocked, they can access everything on the drive. This could be a major problem whether at home or work if multiple people log into the same computer. If only one person uses the machine, this is not an issue. And the auto unlock feature is pretty nice in that scenario. The drive would be automatically encrypted if stolen or connected to a different computer. But it works smoothly when connected to the proper machine. When it comes to ejecting, it sometimes gets finicky. My computer will insist that it is still in use which makes me wait longer or shutdown just to unplug the drive. It is not doing it as much now but it still happens from time to time even though nothing is running on the drive. For speeds, when connected via USB 3.1, it reads and writes files to my hard drive at about 120 MB/s. For USB 3.0 (on a different machine), I was able to achieve a max burst of 700 MB/s when transferring a 3.5 GB file to an SSD but also slowed down to around 120 MB/s average. It averaged around 30 MB/s when copying the same file to my mechanical drive and to another USB drive. Compared to my older model, I am happy with the enhanced performance. My only major frustration is the security issue requiring it to be unplugged in order to re-lock it.

I own several of these, but my most recent is slow to mount, frankly it doesn’t make me feel confident about my data storage.

Was recommended this external by store associate, however returned due to issues with Mac compatibility.

This is the 4th Passport I've purchased—yes, I need/use them all. The first 3 have been excellent, I love them, and rely on them. I suspect this is just a faulty item and not indicative of the new line of Passports as a whole. It repeatedly over-heated—disconnected, let it cool, used alternate Passport, plugged this one in again—and in the last week of my 6 week ownership, it completely failed. Tested it multiple ways, spent 4 + hrs on phone — on hold, talking with this person then that person answering their pointed questions, following their instructions for testing yet again. Finally got authorization to return under warranty for replacement. "I'l send an email right away with instructions." "Right away" turned out to be another 4 hours. I finally got it sent off yesterday. I trust that the replacement will hold up to the standard set by my first 3.

Still in box not used to date..........................