Customer Ratings & Reviews

I wish it could have been smaller so it will be more convenient to bring anywhere else. It is too pricey. still good.

Didn’t work, my PC would not recognize it when I plugged it in. Best Buy did refund my money though.

dropped it once...data is unretrievable...piece of garbage! want a refund!

I couldn't get mine to work with my apple laptop so it was a waste of money

Slow. Unreliable. Basically unusable in a professional atmosphere.

Lots of storage, nice to have it being portable and usable outside

I have used other WD external drives for backing up my computer. This small (in size) portable drive comes with much improved backup software. It even recognized my WD Book that was connected, so I can see the last backup and the capacity left on both drives with one click. I use the Passport Ultra for my pictures and the Book for all my other files. They are quiet and the backups seem intact when I check them.

Great product! Has a lot of storage your back up data!

ONLY 4 STARS instead of the 5 stars that it would have otherwise received (1) because of the following issues with the cord and (2) WD sending out marginal cords and connectors (I discovered others had same issues from reading other reviews about similar problems from other customers, after I suffered through mine.) Indeed, with a proper cord, I saw transfer speeds running 50 percent or so, to that of an older SSD, In other words, speeds that would be pretty close to an older SSD when the ssd is dealing with real world use and files, as they seem to write around 125 to 250 mbs on my M4800. Back to the story: Thought it was DOA. Could not make the drive turn on at all, then after it turned on, it would not show up on an older Dell window 7, M4800 computer, dated circa 2015. Must be DOA, time to go back to your maker, little baby.. Before I took it back, got to thinking that the problem might be a win 7 issue plus an older computer that did not have a type c port, just USB 3.0. So I started trying to investigate. Then I thought maybe a cheap flimsy C-type to a USB A bridge or connector or whatever you call it, that WD provided in the box. Okay, maybe the problem is my old computer with windows 7, old usb 3.0 port, and the cheap flimsy c-type to USB A bridge, so I tried it without the wd connector/bridge in my later model dell computer with Window 10 with c-type port, gen 2, et al. Still not working, I was packing it up to take in, when I thought, gee, change the cable to see if it is the source. I found an old cord that came with an old cell phone for charging the phone that the c-type connector seemed to be able to fit into the drive, but had an USB A connector at the end to plug in to the source. I was scared something with the cord would cause the drive to spark up, short out or blow up. BINGO!! Worked great. Speeds for transferring data ranged from only 7 mbs to a more than 100 mbs on the 2015 MB4800 . I know the window 7/10 pop up showing data speed while transferring has a reputation for not being accurate. However, I also put the clock on the wall (yep, I know you smart techies are laughing your heads off) to time it, based on measuring the how many gigabits transferred in a certain time period for various files. Crude, but it confirmed that the average speed for all types of files was running 25 to 65 mbs on the 2015 dell. Then tried it it with a brand new type c to type c cord into the type c computer port on the newer Dell. Results seemed to be an increase of about 15 to 20 percent higher speeds. One file that measured 1.2 gigabits, went through at roughly 120 mbs plus, Don't know why it varied like this on any of the computers. I also tried it on an old 2004 (?) HP that has not been run for years. It was so old that it originally had XP as the os, then updated it to vista (later changed to w 7). Took forever to get it charged up. I was surprised to find close to the same type of speeds with USB 2.0 that also showed up on the newer 2015 dell with 3.0 and windows 7.

Great harddrive for backup and transfers. Used it to store desktop image backups

This is my 3rd WD Passport because I have so much stuff to back up. They work so well. I have had 2 HD fail in the past from other makers but WD has yet to disappoint. This one has the USB-C port. And the file transfer is pretty fast.

This is a nice looking device. Simply plug it in and you can move files onto it. While it is labeled as 4TB, your usable space is about 3.65 TB. It does have some software on it so you can make a backup of files that you've uploaded to social media. I don't upload anything to social media, so I cannot comment on how the software works.

Great product. Hard to figure out how to format for use with Apple and Microsoft.

I was copying files from my External HDD to a different External HDD and the drive stopped being recognized in my computer. Checked another computer and did the same thing. 4 years isn't very long for a drive. Especially mainly just copying files to safe for backup purposes and not putting heavy usage on the drive.

Exelent price and easy travel, Great space of bak up

It does its job as an external hard drive to store whatever you need on there

So when your in a pinch, and need something. You normally go with the best option to suit your needs. THIS IS NOT THE BEST OPTION. I transferred 350GB of footage in the field and it dumped onto the drive in 45mins...(slow..) So when I got back to the office and went to transfer this to my master drive it was taking 3 DAYS to transfer off..

Horrible hard drive, i bought two of them after reading the reviews, 4TB for mac, I used for saving pictures and videos as i have a photo studio, one of them stopped working after 4 months of purchase only! I didnt even move it from the desk and it is in the office, it just stopped working! I contacted the WD customer support, they said the hard drive software is not recognised, and the warranty only cover replacement and not data recovery. I lost my mind as i had 4 months of photoshoot data saved on it. The WD team said i should've had a backup for the backup for the backup, is this for real?!! Is this an excuse!!?? Moreover they dont do data recovery, they directed me to a third party company that will charge me from $800 up to $3000 to cover the data (and its not guaranteed they will be covered). Not only I lost thousands of Dollars from losing my files, i now have to pay a few more thousands to see if i can recover some files. STAY AWAY from WD, this product is bad!!

Worked well when it worked. The drive failed after being taken care of well....I lost all of my backup data.