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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1163 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,163 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good drive

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is suppose to do. Hard to say anything negative about this

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Seems fast for a standard HD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to back up a couple of old computers. Unlike most of of the others I have, this one seems to keep up a reasonable speed throughout the transfer. So many start out fast and slow to a crawl after a few minutes. This one, while not as fast as SSD, hardley slowed down at all. I'm a happy camper.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Storage

    Rated 5 out of 5 stars

    Fast and super light weight!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent portable storage, very easy to use. Fast transfers. Very quiet and light weight. I highly recommend this product. Great value too.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this external HD. Does not take up much space. I just wish I could access my files on it when it is connected to my docking station instead I have to have it directly connected to my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Passport external 4TB HARD DRIVE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent external hard drive! This is my second Passport and it stores my photos and documents without issues! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for my local backups

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working well. Nice that it comes with USB-C and USB-A adapters. Had to reformat it for Mac using Disk Utility. Easy enough, though.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    reliable, well-built

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 4TB has risen to the occasion of being a drive that I can use as a reliable backup drive. Western Digital (WD) overall has been a reliable brand for me. This case is no different.

    I would recommend this to a friend
  • Cons mentioned:
    Software

    Rated 5 out of 5 stars

    Simple. Dependable. Portable.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third WD portable drive I've owned and I've never had an issue with any of them. Comes with USB-C port and cable but includes the standard USB 3.1 adapter. Housing seems strong and well designed. Password protection and file management is simple and doesn't require you install any thing on your computer to use. You can install a host of free software tools that allow you to take full advantage of this drive. I just use mine for a media back-up so I don't install anything to keep the process simple and quick. Which is nice due to some competitors require bloat ware just to encrypt or manage their drive.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Keep your computer hard drive clean.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are where I store my phots and not on my hard drive. I have more than one because I always have a backup in case something goes wrong with one. One is none if it breaks down and two is one.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My Passport Ultra 4TB External Hard Drive.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Easy operation. On this I can back-up the world. Should have had one long ago. Would have saved alot of panic.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have multiple of these drives, and I recommend them. They work as storage but as a photographer they work great as a working drive too

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Portable Storage!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget a flash drive, get this bad boy and backup everything!! Works great, I use it to backup iTunes, games, pictures, and videos so I have a security blanket if anything happens. I count on physical storage rather than cloud storage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product, thank you!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! So far so good, it's working fine and I've had no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Professor.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment. Sturdy, comes with all attachments, and big enough to hold all my music recording files and more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make Sure You Are Connected To a USB 3 Port

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this drive for data storage, I have a WD 6 TB external drive that contained a little over 1 TB of video files collected over the years that I wanted to have a redundant backup of, if or when the external drive crashed, they do not last forever. I plugged the drive into what I thought was a USB 3.0 port and started the file copy process, file transfer rate was very slow, time to completion was days not hours. I aborted the transfer, plugged the drive into a different USB 3.0 port, started the transfer again, transfer speeds were much faster, it took a couple of hours, not days the second time around. Point being, if you experience slow data transfer rates, try a different USB 3 port, and make sure it is a USB 3 port. It appears that the initial port I tried was mislabeled, it was a USB 2 port, not 3 hence the days vs. hours.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far my fav hard drive! I’ve been using Jesse for over 2 years now ans they’ve been great! I’m a photographer and use two at a time. One to work for for of and the other for back! It’s been great thus far

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Western Digital

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love all WD external hard drives, they are reliable and an industry leader. Thanks Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, reliable, never had any issues! I've been using these for years.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Speed

    Rated 4 out of 5 stars

    Fast and small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect size and more fast than anothers the type of cable c is the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable hd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holds all my files. I can take from one computer to another. Compact not bulky

    I would recommend this to a friend