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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1163 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,163 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid HD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drive works great and it's faster than my older one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    USB C is worth the extra speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use to use the USB version however after using a higher amount of 4K video files I have found that the extra transfer speed is worth the upgrade in drive.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Solid External HDD

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speeds for this aren't too bad for a HDD, but they obviously pale in comparison to SSDs. I ended up returning mine because I didn't need as much storage as I thought, but this feels like a solid, well-built unit.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Superb!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made hard drive. Hopefully it lasts me.a.long time to come. As the 1st WD but not passport was total crap.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Island Eagle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external drive, easy to use, file transfers are really quick.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Good purchase for me, easy to use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item to store photos and videos that I currently have on my Asus laptop (7 year old laptop). It works and was able to store them (about 1,000 images) and a handful of dashcam videos. I still have plenty of space. It was easy to set up and im an average tech user. Came with the usb cable and adapter for my Asus. Im planning to upgrade to a new laptop so I'll update.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Great design and value.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design and value. Able to store what I need and setup was easy and quick. Great price for amount of storage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast downloads

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This drive downloads files very fast. No glitches. Light and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Probably Works Fine - Read On

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this external drive because I already had one that worked absolutely perfectly in a dull motel room on a trip to Oregon in October. Had no problems with the drive at all. Fits into small space. … I'm going to use this new one as an extra backup (if I can ever figure out how Windows 10 works its Windows 7 backup, which used to work just fine.)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast with a large capacity. Easily connected and set up with my Mac Book Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Storage

    Rated 5 out of 5 stars

    My Passport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge storage space and brilliant price, high speed file transfer, portable and light. Totally tempted to get another, since I use this one for work.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Lots of space for a decent price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and the size, this hard drive is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great Value/ease of use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this portable hard rive to backup my files for work. What I like most is that it does not need a power source which makes it perfect for a desk some distance from an outlet. It is also a great value for the amount of data it stores.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meets my external storage needs on my Mac Studio using Adobe Photoshop

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    External Drive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a fast external drive and this fit our requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great hard drive

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great external hard drive for a good price. Was able to hold all my photos

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 4 out of 5 stars

    Western Digital External Drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little drive, purchased to clone my hard drive. Smooth & quiet. Good storage capacity. Priced to be appealing.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Basic and functional

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a hard drive. an early review is mostly pointless because only if it fails is it bad. I haven't tested the speed so I cannot say that's good or bad. I can say that in my usage case (Storing my Photos, iTines and iMovie libraries, it is fast enough. could it be faster? yes, but I didn't want to pay for SSD speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great external drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs well. I have no complaints. It was easy to set use, I just plugged it in and let it go.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Good device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device to use. Simple and fast Very portable

    I would recommend this to a friend