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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1163 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the ample storage, ease of use, and performance of the My Passport Ultra 4TB External USB 3.0 Portable Hard Drive. Its compact size and USB-C compatibility are also frequently praised, along with its reasonable price. While some users experienced minor issues with the included software and cable length, the positive feedback on other features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,163 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Passport Ultar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it as a second backup for my photo collection. Will see little use, so I hope it lasts a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Storage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great device and has a lot of storage.Really like it.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great combination of qualities and quality!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice for compact performance, ease of set up and use, and abundant storage capacity. Solid build quality with subdued, classy styling.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product for backup and intense use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fast, easy to use and nice connectivity features for both USB 3.1 and USB C

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Well built

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to replace a 1TB plastic case external hard drive. Impressed with the external surface that is much stronger then my previous plastic drive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this WD external hard drive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I’m using is the iPad Air 4 to store all my photos. It is quick and quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommended. Does it all!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried the backup and then restore and all went smoothly. Price was very reasonable. Can't ask for more than that. Very happy with this drive,

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Huge backup storage.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shoot a large amount of pictures and videos and at times max out the hard drive on my computer. not anymore! I will never max out a 5TB drive! western digital is the leader when it comes to building great hard drives at a great price. I recommend western digital hard drives.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good quality HD

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this just to off load gopro footage. Solid reliable HD

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for my files when I am traveling for work

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great external storage!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how portable this external storage device is! Very helpful when backing up data or keeping files somewhere other than your computer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great and does the Job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I trust WD it an awesome product and fast. I have no complaints at all

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Awesome hard drive. Hard to fill up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I back up all of my 4K drone videos on this thing and have yet to fill it up. Great hard drive!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Upgrade my Ultra 1TB to 4GB worth the change

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Passport Ultra 1TB was full. So I decided to upgrade to a new one. Works perfectly for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 1 out of 5 stars

    Hard pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this zero stars I would. Nothing worked beyond pulling it out of the box. It took 30+ minutes for my computer to even be able to recognize it was plugged in. And my computer is a brand new Mac Studio, no issues with any other external drives previously. Not only did it not show up on my Finder for forever, when trying to reformat it for Mac it was next to impossible. I had to download special software to even make it work and it still took over an hour for it to reformat. Then there was the transferring of data. I initiated a full transfer of around 175-200 gb from my other external hard drive and it never finished. It sat there and said it would take 11 days to finish! I finally called it quits, took the time to completely wipe it, which took forever as well, and promptly returned it. In contrast, I replaced it with a new 4 tb external ssd drive and it worked snippety snap. No issues reformatting, transferring, and it only took seconds for it to show up on my computer. Definitely would not recommend this product unless you don’t mind spending 2 weeks getting it set up.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi MichaelF, We are sorry for the inconvenience caused to you that you returned the drive without giving us a chance to make it right for you. We ask that you please let us know about any issues you encounter with any of our products in the future so we can review that for you. WDConnections

  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great memory

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device to use for storage and the device seems to be very durable and reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    External Storage Drive.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases I have ever made, the storage is very small and essential to keeping folders and pics that are important, specially since I lost all data in my last crash, this is a must have for anyone who works from home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Storage

    Rated 5 out of 5 stars

    Inexpensive Storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    4TB of storage and this portable and inexpensive. Great deal!

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Great with my iMac.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using with my iMac as storage for files, pictures and video so the hard drive didn’t fill up. Great stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Storage

    Rated 5 out of 5 stars

    Lots of storage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had computer issues and did not want to chance losing my information again, this hard drive will definitely do the trick.

    I would recommend this to a friend