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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1172 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers frequently mention the My Passport Ultra 4TB External Hard Drive's substantial storage capacity and ease of use. Many appreciate its reliability and compact size, making it suitable for travel. While the inclusion of USB-C compatibility is a plus for modern devices, some customers have expressed a desire for a longer cable and clearer instructions for the transfer software.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,172 reviews
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great HD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great portable product and excellent in performance

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Good Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, good performance. This is mostly used just for Time Machne Backups.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great portable hard drive for use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is very stable and easy to use. And design is good also...

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 1 out of 5 stars

    Hard pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give this zero stars I would. Nothing worked beyond pulling it out of the box. It took 30+ minutes for my computer to even be able to recognize it was plugged in. And my computer is a brand new Mac Studio, no issues with any other external drives previously. Not only did it not show up on my Finder for forever, when trying to reformat it for Mac it was next to impossible. I had to download special software to even make it work and it still took over an hour for it to reformat. Then there was the transferring of data. I initiated a full transfer of around 175-200 gb from my other external hard drive and it never finished. It sat there and said it would take 11 days to finish! I finally called it quits, took the time to completely wipe it, which took forever as well, and promptly returned it. In contrast, I replaced it with a new 4 tb external ssd drive and it worked snippety snap. No issues reformatting, transferring, and it only took seconds for it to show up on my computer. Definitely would not recommend this product unless you don’t mind spending 2 weeks getting it set up.

    No, I would not recommend this to a friend
    • Brand response from Western Digital Team
      Posted .

      Hi MichaelF, We are sorry for the inconvenience caused to you that you returned the drive without giving us a chance to make it right for you. We ask that you please let us know about any issues you encounter with any of our products in the future so we can review that for you. WDConnections

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned this external hard drive for a couple years now and haven't had any issues. It works great, no data loss, easy to use, runs fast, and uses USB C.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of storage in compact design. Perfect for laptops

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Big drive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah, it’s 4TB. Wow. Works great. Use it to backup macs and general files.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WD MY Passport

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this portable Passport. I take this every where I go

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, does as intended, no complaint, love the space on it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Drive!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a great experience with this drive. It’s compact and fast!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Can’t complain

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does what it’s supposed to do. I can’t complain.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Perfect for Backup of Photos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for copying all the photos and videos from your cell phone!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great storage device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this device. It is small, portable and works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Easy to use. Perfect to get everything in one single place

    I would recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Super fast, love the USB C

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using this mostly to transfer large files, that was for the price it does a great job of doing. USBC is great because it does not use up one of my laptop very limited USB 3.1. metallic blue finish is cute as all heck

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    great hard drive for any use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simple, small and sleek drive for any and all files

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Small light weight

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small, can be placed in a carry case inside my backpack.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great and easy to use!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great hard drive, easy to use to back up pictures and things.

    I would recommend this to a friend
  • Pros mentioned:
    Storage capacity

    Rated 5 out of 5 stars

    Hard drive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This portable hard drive is so handy and full of storage space.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Does exactly what it's supposed to. Very nice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very satisfied with this product. Glad that I purchased it.

    I would recommend this to a friend