Customer Ratings & Reviews

Great value, easy to use. Case feels high quality!

i need help i don`t know how it works can you help me

it's OK do the job not expensive for extra you can have it

Nice product overall very satisfied with the quality.

An excellent product for when you need to take data on the go.

This would be a lot better with instructions. There is none

I took 1 star because it was not already for apple OS

This device certainly has a lot of storage, but it costs more than it should. I bought the priciest one with features I probably didn't need. I recommend buying the cheaper version.

I was very happy with it first year. However, it stopped working, basically not communicating with my PC after nearly 1.5 years. Don’t know how to retrieve the backed up data on it.

The USB port broke off in my computer and caused a short in the system.

It's pretty slow, but that's to be expected for an HDD of this size. I haven't had any R/W problems so far.

I bought this for business use after already owning two WD 2TB SSD units. The 2 TB units worked fine, and I actually wanted to buy a 2 TB unit again, but my local store was out of stock. So, I purchased the 4TB unit on the eve of a business trip. Well, I connected the drive to my laptop and got nothing. The laptop didn’t recognize that a drive had been connected, and the drive had the dreaded slow, steady blinking light. I later tried connecting to two other computers with the same results. I also tried different USB cables, with no change. So, needless to say I was terribly disappointed, and to make matters worse I had to purchase a replacement drive at a significant cost (no Best Buy near my trip location). When I got home, I immediately returned the drive to my BB store for a refund.

I own several of these, but my most recent is slow to mount, frankly it doesn’t make me feel confident about my data storage.

This is the 4th Passport I've purchased—yes, I need/use them all. The first 3 have been excellent, I love them, and rely on them. I suspect this is just a faulty item and not indicative of the new line of Passports as a whole. It repeatedly over-heated—disconnected, let it cool, used alternate Passport, plugged this one in again—and in the last week of my 6 week ownership, it completely failed. Tested it multiple ways, spent 4 + hrs on phone — on hold, talking with this person then that person answering their pointed questions, following their instructions for testing yet again. Finally got authorization to return under warranty for replacement. "I'l send an email right away with instructions." "Right away" turned out to be another 4 hours. I finally got it sent off yesterday. I trust that the replacement will hold up to the standard set by my first 3.

Still in box not used to date..........................

The disk works well, however the box describes that it has a USB-C cable with a USB-A adapter. Only the USB-C box existed in the box. There was no USB-A. I needed to buy a new cable to connect to my computer with only USB-A ports.

Seems like an excellent b product, but there was no documentation on how to set it up for use it. Online is no help.

Extremely slow. Took like 4 hours to back up my system. I'm definitely returning for something better to suit my needs.

After less than a year of use, the internals failed. All our photos and videos are now locked in and we cannot retrieve them without paying someone to recover them. This is a well known problem with the drives and WD will just tell you "it has failed...get another one." Unfortunately, I didn't find out they were junk until it was too late.

So this external driver is replacing an older HP external drive - about 10 year old one - and I was told it’s USB3 which it is. But I’m using on an USB3 port on a 2 year old computer with plenty of memory and chip speed and this passport is slower than the 10 year old HP. About 35MBs. WD says the speed in which it will run and what they tell consumers is “theoretical” NOT actual. WHAT!?!